Distribution Lines - Operations Superintendent, Eastern Region

51772 - Trenton - Regular

Hiring Salary Range: $134,215.00-173,690.00 / year

Hydro One is the largest electricity transmission and distribution provider in Ontario. It serves nearly 1.5 million customers and is committed to delivering exceptional customer service while ensuring safe communities.

Specific Accountabilities

• Direct output support to the Director – DX Lines.
• Develop and define 1‑5 year resourcing requirements for a defined "Region" and manage the mix of internal and external resources with respect to labour agreements.
• Manage a multi‑disciplined workforce to meet the resourcing requirements of the assigned work program as agreed upon with Work Management and Deployment.
• Ensure the workforce is mobile and negotiate contractual agreements.
• Manage the allocated portion of the overall DX Lines work program, assigned to the defined "Region".
• Ensure it is coordinated and completed in an efficient and timely manner, adjusting the program as required.
• Execute program to improve efficiencies and use funds appropriately.
• Manage relationships with unions to drive a more competitive environment and ensure business goals and contracts are met economically.
• Manage and effect change in employee health and safety performance, including execution of a rehabilitation strategy.
• Ensure appropriate training programs for all staff are identified, implemented and accessible; assess workforce capability and coordinate with Work Methods and Training to acquire needed training.
• Develop and establish systems to meet due diligence requirements and ensure competitiveness of the workforce.
• Manage and effect change in the execution of the Hydro One Customer Strategy.
• Collaborate with peers to support the DX Lines business, improve relationships, and gain efficiencies.
• Direct output/delegated direct output.
• Define internal and external customer needs, ensuring fulfillment of the assigned programs and establishing the right parameters for subordinates to fulfill customer requirements; assist in sales and marketing outreach, develop customer relationships and monitor customer satisfaction.
• Manage the Hydro One Customer Strategy to ensure continuous compliance and continuous improvement.
• Manage relations with Municipalities, economic development committees, road authorities, and other agents of the municipality that fall within the defined "Region".
• Manage relations with developers and contractors that construct within the defined "Region".
• Oversee the multi‑discipline work crew within Distribution lines implementing maintenance, construction and restoration processes.
• Monitor Area Distribution Engineering / Metering Technicians, Coordinating and Field Clerical groups supporting the maintenance, construction and restoration processes of Distribution lines.
• Monitor business support organization to ensure compliance with business processes and support data requirements of business (Finance and Quality Assurance).
• Respond to trouble calls and direct emergency response within the defined Region and maintain customer relationships.
• Determine when additional staff must be drawn from the variable workforce to fulfill a work requirement.
• Minimize the risk of exposure and injury to the public resulting from undertaken work.
• Provide and maintain systems and infrastructure necessary to sustain the business.
• Provide necessary equipment, material and information to carry out contract.
• Have appropriate managed systems in place to meet all due diligence requirements and ensure effective management of the business.

Managerial Accountabilities

• Manage the portfolio and achieve the approved programs and results.
• Set the appropriate context for subordinate Customer Operations Manager and Coordinators.
• Set an effective framework of policies and procedures for the work of the portfolio.
• Know and ensure own and subordinates' compliance with all legal and regulatory requirements, corporate policies and procedures, and generally accepted practices.
• Establish a two‑way working relationship with subordinates to solicit their views on conditions and potential changes.
• Provide and maintain systems and infrastructure necessary to sustain the business.
• Maintain a team of subordinates capable of producing the required outputs.
• Ensure subordinates are able and willing to produce the desired outputs.
• Assess staff capability to do the required work now and in the future.
• Ensure development of staff to maintain and improve skills.
• Conduct personal effectiveness reviews of subordinate Customer Operation Managers and Coordinators.
• Mentor and counsel subordinates.
• Provide leadership to subordinates so they collaborate competently and with full commitment.
• Translate the DX Lines goals and objectives into a direction which guides the operation of the business.
• Communicate that direction to all staff.
• Define specific tasks for subordinates required to achieve desired results.
• Communicate expectations regarding the collateral relationship among subordinate Customer Operations Managers and Coordinators.
• Provide a safe and healthy work environment.
• Support corporate Health and Safety initiatives.
• Provide subordinates with appropriate knowledge, skills, information, work procedures and equipment.
• Provide a work environment and facilities where health and safety incidents are minimized.
• Provide a work environment that supports and values diversity, and is free from harassment.
• Know and ensure subordinates comply with all legal and regulatory requirements, corporate policies and procedures.

Selection Criteria

• Requires 8‑10 years related experience with demonstrated progressive supervisory experience or equivalent.
• Requires knowledge of electrical and mechanical theory.
• Requires knowledge of business administration to develop and monitor the budget, provide costing estimates and specifications.
• Requires a good knowledge of English for effective communication with staff and the preparation of reports.
• Requires experience with all facets of electrical and mechanical maintenance disciplines, building trades, different work methods, safety practices.
• Requires experience with techniques, technology, practices and procedures as well as inter‑relationships with internal and external groups.
• Requires experience with the administrative aspects of the work, including development of training programs, planning, scheduling and organizing work and methods, and the managerial and supervisory aspects.

Demonstrated Management Skills

• Achievement Motivation – concern for working well or competing against a standard of excellence.
• Client‑Service Orientation – desire to help or serve others, to meet their needs.
• Developing Others – take action to foster the long‑term learning or development of others.
• Impact and Influence – able to persuade, convince, influence or impress others.
• Strategic Business Thinking – ability to apply technical knowledge and experience to management decisions for achieving business objectives.
• Team Leadership – ability to take a role as leader of a team or other group.
• Team Work – able to work with others as part of a team, not separately or competitively.

Job Details

Base Salary: Considered a variety of factors, including knowledge, skills, experience, education, and any applicable collective agreement requirements for union‑represented positions.

Benefits: An extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability.

Compensation Philosophy: For management roles, compensation is based on pay‑for‑performance. Annual adjustments and incentive payments depend on performance.

Deadline: July 7, 2026

Equal Opportunity Employer

Hydro One provides reasonable accommodation for qualified individuals with disabilities in the job application process. Please contact View email address on ca.talent.com with accommodation requests. Resumes sent to this email address will not be considered.