Service Manager-Stoney Creek

Reporting to the General Manager, the Service Manager is responsible for planning, organizing, directing, and controlling all aspects of the service group. The role also involves maintaining commercial relationships, reviewing quotations, and participating in project evaluations. The Service Manager interacts with customers, suppliers, internal project team members, the fabrication shop, the service team, and office personnel.
What you'll do:
Plan, organize, and lead a service team dedicated to meeting the lifting needs of local and regional customers.
Oversee a team composed primarily of service technicians, as well as service dispatchers and in-house customer service representatives.
Organize and deliver major projects in collaboration with other internal teams, including Engineering and Production.
Act as the key point of contact for customers regarding project status, maintenance status, outstanding issues, and customer change requests.
Prepare and maintain detailed work plans, project schedules and deliverables, risk management reports, projected cost reports, budget variance reports, lists of outstanding issues, and project evaluation reports.
Manage the fleet of service vehicles.
Lead commercial discussions aimed at securing annual maintenance agreements.
Manage multiple projects simultaneously, often with short-term and competing deadlines.
Participate in estimating activities, including material selection and proposal submissions.
Support sales activities.
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