Director, Integrated Care & Experience Primary Care & Clinical Services

Position Title: Director, Integrated Care & Experience (Primary Portfolio: Primary Care & Clinical Services)

Employment Status: Permanent Full Time

Position Status: This is a Non-Bargaining Unit position

This posting is for a new Vacancy

Job Posting Deadline for Internal Candidates: July 13, 2026

Hours of Work: 35 Hours/week, with flexibility to work evenings and weekends as operationally required.

Position Reports to: Vice President, Integrated Care & Experience (IC&E)

Primary Work Location: 115 Grassmere Avenue, Oshawa (with flexibility to work across all DCHC sites and community locations as required)

Direct Reports: Managers and/or interdisciplinary teams within the assigned Integrated Care & Experience portfolio.

Salary Range: $120,000.00 - $132,000.00 commensurate on skills and experience, plus participation in HOOPP. and Group Benefits.

Organization Overview

Durham Community Health Centre (DCHC) is a registered charitable organization that provides integrated, accessible, and equitable community-based primary care, wellness services, and health education to community members in Durham who face barriers to health and well-being.

DCHC provides equity-based programs and services for priority populations, including Indigenous, Black, 2SLGBTQI+, newcomer, senior, and unattached patients, among others. DCHC supports community members with both preventive and responsive care.

At DCHC, care is delivered by an interprofessional team that includes physicians, nurse practitioners, nurses, counsellors, dietitians, outreach workers, medical secretaries, and administrative staff. Clients are at the center of our approach, with services designed around their needs through integrated clinical care, wellness supports, and health education.

This is an exciting time to join DCHC as we continue to expand our impact on local health care by advancing our Strategic Plan, Theory of Change, brand, client stories, and resources.

Position Overview

The Director, Integrated Care & Experience is a strategic leader responsible for advancing integrated, equitable, and person-centred care across Durham Community Health Centre (DCHC). As a member of the Integrated Care & Experience leadership team, the Director works collaboratively with the Vice President and peer Director to provide portfolio-wide leadership, ensuring services remain responsive, accessible, high-quality, and aligned with DCHC's Strategic Plan, community needs, and funder expectations.

While sharing collective accountability for the success of the Integrated Care & Experience portfolio, this role provides primary leadership for primary care, clinical services, virtual care, mental health and substance use, chronic disease management, health promotion, allied health services, and integrated care pathways. The Director is responsible for strengthening integrated models of care, improving coordination across services, enhancing clinical and operational excellence, and advancing approaches that improve access, health equity, quality, and client outcomes.

The Director provides strategic and operational leadership across designated programs and services, leading service planning, implementation, quality improvement, workforce development, and continuous service innovation. Working closely with program managers, clinical leaders, community partners, funders, and people with lived and living experience, the Director ensures services meet organizational priorities, provincial standards, funding requirements, and local community needs.

Working in close partnership with the Vice President and peer Director, the Director contributes to portfolio-wide planning, service transformation, and organizational priorities while providing primary leadership for assigned areas of responsibility. The Director is expected to work collaboratively across program boundaries, provide reciprocal leadership coverage, and contribute to the ongoing evolution of the Integrated Care & Experience portfolio.

Portfolio Leadership

As a member of the Integrated Care & Experience (IC&E) leadership team, the Director shares collective accountability for the overall success of the portfolio. While each Director has primary areas of responsibility, both roles are expected to work collaboratively to ensure seamless service delivery, consistent leadership, and achievement of portfolio objectives.

The Director is expected to:

• Share responsibility for achieving the strategic, operational, financial, quality, and people objectives of the Integrated Care & Experience portfolio.
• Provide reciprocal leadership coverage during planned and unplanned absences to ensure continuity of operations, decision-making, and leadership.
• Collaborate with the Vice President and peer Director to balance workload, resources, emerging priorities, and strategic initiatives across the portfolio.
• Contribute to organizational and portfolio priorities beyond their primary areas of responsibility, recognizing that responsibilities may evolve in response to organizational needs, funding, service demands, and strategic direction.
• Foster a unified leadership culture that promotes collaboration, innovation, accountability, continuous improvement, and organizational success over individual program ownership.
• Build strong, trusting relationships across the leadership team to support integrated decision-making, shared accountability, and a consistent leadership approach.

The allocation of programs, projects, strategic initiatives, partnerships, and other portfolio responsibilities within the Integrated Care & Experience portfolio may evolve over time in response to funding, emerging opportunities, service demands, workload balancing, and organizational transformation. Directors are expected to demonstrate flexibility in assuming leadership for new or revised areas of responsibility as determined by the Vice President, Integrated Care & Experience.

Primary Leadership Responsibilities

Strategic Leadership and Service Delivery

• Provide strategic and operational leadership for designated primary care, clinical services, and integrated care programs, translating organizational strategy into effective service models, operational plans, and measurable outcomes.
• Lead the strategic development, implementation, continuous improvement, and sustainability of integrated care models, ensuring alignment with DCHC's Strategic Plan, organizational priorities, funder requirements, provincial frameworks, and evolving community needs.
• Provide executive oversight of designated clinical and community-based services to ensure safe, accessible, equitable, responsive, and high-quality care for clients, families, and communities.
• Design, strengthen, and continuously improve integrated care pathways that reduce fragmentation, improve access and flow, support seamless transitions, and promote coordinated, person-centred care across services.
• Advance integrated service delivery across primary care, mental health and substance use, chronic disease management, health promotion, allied health services, virtual care, system navigation, and community-based supports to improve access, continuity of care, coordinated navigation, and client outcomes.
• Lead the implementation of service plans that reflect organizational priorities, funder expectations, community needs, and governance direction.
• Ensure operational excellence through effective oversight of service agreements, clinical standards, quality requirements, performance expectations, reporting obligations, risk management, audit readiness, accreditation requirements, and regulatory compliance.

People Leadership

• Provide leadership, coaching, mentorship, and performance oversight to managers and interdisciplinary teams, fostering a culture of accountability, collaboration, innovation, continuous learning, and psychological safety.
• Foster an inclusive, client-centred, equity-driven workplace that reflects DCHC's values and commitment to anti-racism, anti-oppression, trauma-informed care, and culturally safer practices.
• Partner with Talent & Culture to support workforce planning, recruitment, onboarding, succession planning, employee engagement, labour relations, attendance management, and performance management.
• Promote leadership development and staff capability in integrated care, culturally safer care, trauma-informed practice, quality improvement, client experience, clinical excellence, and interdisciplinary collaboration.
• Ensure staffing models and operational resources support safe, accessible, sustainable, and responsive service delivery across designated programs.

Client Experience, Health Equity and Service Integration

• Champion integrated, person-centred models of care that improve client experience, access, continuity, quality, and health outcomes.
• Lead initiatives that embed health equity, the social determinants of health, trauma-informed care, culturally informed practice, anti-racism, and anti-oppressive approaches across integrated care services.
• Strengthen care coordination and service integration to reduce fragmentation and improve navigation for individuals and families with complex health and social needs.
• Promote meaningful engagement of clients, families, caregivers, and people with lived and living experience in the co-design, planning, quality improvement, and evaluation of services.
• Ensure equity is embedded within service planning, operational decision-making, performance monitoring, and continuous improvement activities.

Strategic Partnerships and System Leadership

• Partner with corporate service teams, including Finance, Talent & Culture, Enterprise Performance, Evaluation & Strategic Initiatives (EPESI), Communications & Development, Facilities, IT, Procurement, to support integrated planning, resource stewardship, organizational performance, risk management, and continuous improvement.
• Develop and sustain strategic partnerships that strengthen integrated care, improve client outcomes, and advance DCHC's strategic priorities.
• ·Strengthen integrated referral pathways, coordinated access, and collaborative models of care through partnerships with primary care providers, hospitals, Ontario Health Teams, municipalities, housing and social services, and community organizations.
• Collaborate with regional, provincial, and community partners to advance integrated care priorities, service integration, innovation, and system transformation.
• Represent DCHC at regional and provincial planning tables, collaborative initiatives, funder meetings, implementation groups, and sector networks, positioning the organization as a leader in integrated community-based care.
• Influence system planning, funding alignment, policy development, and integrated service delivery through collaborative leadership and advocacy.

Quality, Performance and Continuous Improvement

• Lead the development and use of performance dashboards, evaluation findings, client feedback, equity indicators, and operational insights to inform decision-making, service improvement, and strategic planning
• Monitor and act upon key performance indicators aligned with organizational priorities, funder expectations, and designated programs, using evidence to drive continuous improvement, accountability, and service excellence.
• Foster a culture of evidence-informed decision-making, learning, accountability, and continuous quality improvement that enhances clinical quality, client experience, integrated care delivery, operational performance, and population health outcomes.
• Identify, manage, and escalate operational, clinical, client, workforce, privacy, partnership, financial, and reputational risks, implementing mitigation strategies in collaboration with the Vice President and organizational leaders.
• Contribute to portfolio planning, resource stewardship, sustainability, budget oversight, and organizational decision-making in partnership with the Vice President and peer Director.

Strategic Planning and Innovation

• Contribute to the development and implementation of DCHC's strategic, operational, and portfolio plans.
• Identify opportunities to strengthen integrated models of care through service redesign, innovation, partnership development, and continuous improvement.
• Lead strategic initiatives assigned by the Vice President, Integrated Care & Experience.
• Support the development of business cases, funding proposals, partnership opportunities, and service expansion initiatives that enhance organizational sustainability and community impact.
• Foster a culture of innovation, learning, and evidence-informed decision-making that continuously improves integrated care delivery, client experience, workforce effectiveness, and population health outcomes.

Financial and Resource Stewardship

• Provide stewardship of assigned operational budgets and resources, ensuring financial sustainability, accountability, and alignment with organizational priorities.
• Monitor financial performance, identify risks and opportunities, and implement appropriate mitigation strategies.
• Support funding applications, budget development, and resource planning to sustain and strengthen integrated care services.
• Ensure resources are allocated effectively to maximize client outcomes, operational efficiency, quality, and value.

Qualifications & Experience

• Undergraduate degree in health administration, health sciences, nursing, social work, public health, business administration, or a related discipline. A Master's degree in a relevant field is considered an asset.
• A minimum of five to seven years of progressive leadership experience within health care, primary care, community health, mental health and substance use, allied health, or related sectors, with demonstrated success leading interdisciplinary teams and complex, integrated health services.
• Demonstrated ability to provide strategic and operational leadership across primary care, clinical services, interdisciplinary teams, and integrated models of care serving individuals and communities with complex health and social needs.
• Strong understanding of integrated care, health equity, population health, trauma-informed care, culturally safer care, anti-racism, anti-oppressive practice, and the social determinants of health, with the ability to translate these principles into service design, clinical operations, and organizational practice.
• Knowledge of Ontario's health system, community health centres, primary care, integrated care models, provincial priorities, and relevant legislative, regulatory, governance, privacy, quality, and accountability frameworks.· Experience leading primary care, clinical services, interdisciplinary teams, quality improvement initiatives, integrated care pathways, or complex community-based health programs is considered an asset.
• Demonstrated experience in strategic planning, operational leadership, quality improvement, performance measurement, evaluation, risk management, budget oversight, and resource stewardship within a complex health care or community services environment.
• Proven ability to build and sustain collaborative relationships with health service providers, Ontario Health Teams, hospitals, community agencies, municipalities, funders, Indigenous organizations, clients, families, and people with lived and living experience.
• Demonstrated ability to influence, negotiate, and build consensus across diverse stakeholder groups while fostering collaboration, innovation, and integrated approaches to service delivery.
• Strong leadership, organizational, project management, change management, analytical, and problem-solving skills, with the ability to lead through complexity, ambiguity, and competing priorities.
• Skilled people leader with demonstrated success developing high-performing teams, fostering accountability, supporting staff development, and creating an inclusive, psychologically safe, and values-driven workplace culture.
• Excellent verbal, written, facilitation, and presentation skills, with the ability to communicate effectively across all levels of the organization and with external partners.
• ·Valid Ontario driver's licence and access to a reliable vehicle with the ability to travel between DCHC sites and partner locations across Durham Region, as required.

Full vaccination against COVID-19 is mandatory for this position (Durham CHC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground).

DCHC encourages applications from individuals who reflect the diversity of the communities served, including Indigenous peoples, racialized persons, persons with disabilities, members of the 2SLGBTQIA+ community, and other equity-deserving groups.

Application Process

1) While we thank all applicants for their interest in applying, only those qualified and considered for an interview will be contacted. All applicant submissions will be kept on file for six months, for future consideration.

2) All applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume. As an applicant, it is your responsibility to ensure that you check your email regularly.

3) All positions are subject to the successful completion of the following pre-employment conditions for all external hires: Reference Checks; and Criminal Background checks (including Vulnerable Sector Screening).

4) Please be advised that AI Technology supports the screening process of applications. All final hiring decisions are made by our recruitment team.

Durham Community Health Centre (DCHC) is committed to creating an inclusive environment that welcomes and celebrates diversity so that all employees have the opportunity to thrive. DCHC will comply with all applicable standards as set out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the provisions of the Ontario Human Rights Code, and any other applicable legislation. Accessibility: If you have accessibility needs and require alternate formats or other accommodations, please contact our Talent and Culture team at View phone number on ca.workus.org, or by email to  . View email address on ca.workus.org .