Associate I, Ventes
The Home Depot Canada
Vous aimez aider les autres à réussir et laisser votre marque? Vous éprouvez de la fierté à guider les clients vers les bonnes solutions pour leurs projets? Si, en plus de cela, vous êtes de nature curieuse et souhaitez acquérir de nouvelles connaissances, envisagez de commencer ou de faire progresser votre carrière chez Home Depot.
Position Overview
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs.
Key Responsibilities
Ensures Customer Satisfaction
Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise
Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
Drives Sales
Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
Educate Customers About The Whole Project
Using empowerment program when necessary to satisfy customers
Execute daily stock maintenance: all products signed, displayed, and clean
Builds Skills and Knowledge
Maintain knowledge of all products in department and adjacent departments
Proactively seek knowledge on all products and services
Maintains Safety and Security
Follows all safety policies and procedures, Loss Prevention policies and procedures
Competencies
Communicates Effectively
Customer Focus
Skills
Interpersonal Skills
Direct Manager/Direct Reports
Department Supervisor
Travel Requirements
No travel requirements
Physical Requirements
Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items
Hybrid Work
Dependent
Working Conditions
Working within a flexible schedule that may include evening and weekends
Warehouse environment that can be dusty and noisy
Doors are frequently open, causing drafts and interior temperature changes
Minimum Education
High School Diploma or equivalent
Minimum Years Of Work Experience
1 to 2 years Retail or Trade experience an asset
Minimum Leadership Experience
NA
Certifications
NA
Other Requirements/Assets
NA
The pay range for this position is between $18.60 - $19.60
$18.6 per hour
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