Ai Service Transformation Senior Manager

Explore agentic AI, service design and intelligent automation as a hybrid Senior Manager serving colleagues from Leeds, Bristol or Halifax.Lloyds Banking Group seeks a Senior Manager – Colleague Experience & Innovation for its Design, Insights & Colleague Experience team. You will design simpler, more intelligent and personalised People services. Your focus includes human-AI interactions, decision boundaries, escalation paths, data, knowledge, governance and measurable outcomes. You will also use journey maps, service blueprints and systems thinking.Key Responsibilities:
Design services bringing people and AI togetherDefine decision logic, governance and escalation pathsLead complex service-design and transformation activityFacilitate sessions across multidisciplinary teamsCoach others in modern design practicesRequirements:
Experience exploring AI and agentic service capabilitiesStrong experience designing complex end-to-end servicesAbility to translate user needs into requirementsExperience engaging senior leaders and building alignmentExperience developing capability in othersUse AI literacy, service modelling and facilitation expertise to create governed, intelligent colleague services at Lloyds Banking Group.
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