Customer Service Representative

The City of Prince Albert is currently seeking a customer service specialist to join our team. We are looking to hire a casual position to help with coverage.

The Customer Service Representative is responsible to provide service to customers in person or over the phone as part of the Solutions Hub customer service team. The position will be the first point of contact by phone or at the customer service counter at City Hall. The position will receive and process payments, applications and other documents related to water utility servicing and billing, property taxes, parking tickets and permits, general licenses, and transit passes either by phone or in person as required, as well as answer and respond to phone inquiries from the public.

Key Customer Service Duties:
Receive and process payments for various City services, including but not limited to: water utility payments, property taxes, transit passes, parking tickets and impound payments, various invoices, permits, and licenses.
Be the first point of contact and respond to phone inquiries from the public.
Receive and process applications related to City Services.
Directing further public inquiries and concerns to the appropriate department.

Required Qualifications:
Certificate from an accredited institution in a business or administrative program; or
Grade 12 with two years related experience.

Key Knowledge, Technical Skills and Abilities
Excellent customer service skills.
Strong communication skills, both written and verbal.
Ability to follow oral and written instructions.
Ability to perform calculations and data entry with speed and accuracy.
Ability to maintain a high level of confidentiality at all times.
Ability to work independently and manage time and tasks effectively
Ability to work efficiently with word processing, databases, spreadsheets, accounting applications and web-based applications.