Technical Account Manager

Job Responsibility:

Coursera was launched in 2012 by Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 175 million registered learners as of March 31. Coursera partners with over 350 leading universities and industry leaders to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees. Coursera's platform innovations enable instructors to deliver scalable, personalized, and verified learning experiences to their learners. Institutions worldwide rely on Coursera to upskill and reskill their employees, citizens, and students in high-demand fields such as GenAI, data science, technology, and business. Coursera is a Delaware public benefit corporation and a B Corp.

Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.

At Coursera, we are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration.

Coursera has a commitment to enabling flexibility and workspace choices for employees. Our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates. As an employee, we enable you to select your main way of working, whether it's from home, one of our offices or hubs, or a co-working space near you.

Job Overview:

In the Technical Account Manager role, you'll be part of the team responsible for equipping our world-class partners to create transformative content for learners everywhere using the Coursera platform. With a blend of top notch project management, technical problem-solving, and account management skills, you will act as the technical experts for partners.

The Platform Services team creates systems and solutions to help learners and administrators meet their goals on Coursera. The team deeply understands learner needs and partners closely with Product and Engineering teams to turn learner insights into product and platform improvements. As part of the Services organization, we work closely with our university partners, business leadership, Product, Support, and Engineering teams to create the best learning experience for students around the globe.

Responsibilities:

• Project manage and complete operational processes for learning programs that ensure an exceptional, global and inclusive student experience
• Build strong relationships with university and industry partner counterparts to develop a program operations success strategy, operations plan, and student success model
• Enable our partners to be successful on the platform by working with support teams, creating training resources, managing strategic escalations, and consulting on platform best practices
• Advocate internally for partner and learner success by voicing key, data driven user insights with a comprehensive, keen understanding of the platform
• Build and iterate on program operational workstreams, collaborating with other teams to improve on quality and efficiency

Basic Qualifications:

• 3+ years of experience in a role driving customer success on a technical platform, such as technical account manager, customer success manager, program manager.
• 3+ years of experience with account management, relationship management, and cross-functional collaboration with Engineering/Product teams
• Proven experience managing projects successfully with varied, complex stakeholders

Preferred Qualifications:

• Experience working with an education platform or content management platform
• Experience analyzing data to identify customer/student insights and create effective cross-functional solutions
• Proven ability to create and improve operational processes and workflows to enhance customer experience or improve efficiency
• Proven ability to work with technical teams and complete technical workflows (SQL queries, testing/troubleshooting user flows, call APIs using tools)

If this opportunity interests you, you might like these courses on Coursera:

Google Project Management: Professional Certificate

Customer Analytics

Speaking to a Technical Group

#LI-JB1 Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at . #LI-Remote