Care Coordinator (Medical Office Assistant)

Job Responsibility:

About Twig Fertility

We're Twig Fertility - a leading fertility centre and reproductive health company dedicated to helping people navigate their fertility journey with personalized care and advanced treatment options. We are on a mission to elevate today's fertility care and deliver a better experience for one and all - both patients and employees alike. Our modern space brings a new definition to what healthcare can look like in Canada. Together with our state-of-the-art IVF lab and in-house pharmacy, we offer the full range of fertility services.

As an organization, we are continuously challenging the status quo and bringing a more compassionate vision for the way care should be. We believe best-in-class care requires outstanding medicine and manner. That's why we offer the latest fertility advancements and expertise, paired with a personalized, whole-person approach - all supported by state of the art equipment and a tech-enabled platform that makes accessing care easier than ever.

If you are looking to join a dynamic, passionate, and diverse team at the forefront of fertility care in Canada, let's chat.

Your impact

• Deliver a personalized, inclusive and elevated care experience in a collaborative and a multidisciplinary environment
• Bring strong verbal and written communications that allow patients to feel heard and supported

Your responsibilities

• Coordinate the physician's and nurse practitioner's schedules including their clinic
• Communicate with patients via phone, email, EMR portal, and in person on a regular basis
• Educate and support patients around clinic processes, diagnostic testing, and treatment
• Document all communications with patients appropriately and thoroughly
• Perform data entry as necessary
• Schedule diagnostic tests for patients
• Assist with inbound and outbound referrals management if required
• Communicate with other physician and allied health care provider offices as needed
• Help shape the care coordinator role by identifying opportunities to drive efficiency and a better experience for our clinic and patients

Your experience

• Previous related experience in a medical or clinical office environment
• Successful completion of a post-secondary certificate or diploma in Medical Administration or equivalent (preferred)
• Strong interpersonal skills and a high degree of discretion
• Effective verbal and written communication skills
• Must enjoy learning and interacting with people of all backgrounds
• Experience, willingness and comfort with providing care to LGBT2SQ individuals and couples
• Comfortable working in a fast-paced environment and adaptable to change
• Excellent time management abilities and attention to detail
• Highly effective organizational skills, flexibility, and adaptability
• Proficient in Microsoft Office or equivalent
• Experience working within an EMR and/or CRM (preferred)

Your schedule

• Full time
• Monday - Friday

Perks and Benefits

At Twig we prioritize exceptional care for our patients and employees alike. Our whole-person approach to care ensures that we provide our employees with an environment that supports both physical and mental well-being. Our commitment to providing best-in-class care extends through our competitive compensation and benefits including: extended healthcare coverage inclusive of life insurance, dental, vision and mental health support, paid leave for pregnancy loss, flexible return to work plan for parental leave, one free cycle of IVF/IUI or egg freezing and free egg/embryo storage as long as you're employed.

At Twig, we are committed to creating an environment where all of our employees feel included and valued. We believe that a diverse and inclusive organization enables us to make reproductive and fertility care better for everyone. We encourage applications from racialized people, Indigenous people, persons with disabilities, people from gender and sexually diverse communities, people with intersectional identities, as well as any others who may contribute to the further diversification of ideas.

Job Type: Full-time

Benefits:

• Dental care
• Extended health care
• Paid time off

Schedule:

• 8 hour shift

Work Location: In person