Reviews And Social Care Specialist

Shape PERGOLUX customer conversations through thoughtful public responses, social care, and resolution follow-through across the US market.This Customer Experience Specialist role centers on reviews and social care. You will manage customer interactions across Trustpilot, Google Reviews, BBB, Judge.Me, Facebook, Instagram, and other platforms. Success requires professional communication, sensitive complaint handling, cross-functional coordination, and careful case documentation.Key Responsibilities:
Manage actionable feedback across review and social media platformsRespond empathetically while following privacy and platform guidelinesConnect social inquiries and complaints to Zendesk ticketsEscalate potential legal, safety, or reputational risksPartner with departments to improve customer experience outcomesRequirements:
Approximately three or more years in customer experienceExperience managing sensitive customer situations professionallyStrong written English and verbal communication skillsOrganizational skills for multiple cases and prioritiesAbility to own issues through final resolutionBring empathetic communication, platform expertise, and disciplined follow-through to PERGOLUX reviews, social care, and customer resolution.
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