Head Of Operations

Martin Pooley Associates

Respected law group are seeking an experienced Head of Operations to join the group.They are looking for a Head of Operations with 5+ years of experience in a similar role to lead and transform service delivery across their legal practices.They need a decisive, hands-on, commercially minded operator who can turn fast growth into consistent, efficient service across practice areas.What will you be doing?Owning end-to-end service delivery, including case throughput, turnaround times, backlog, capacity utilization and service levelsLeading and coaching Practice Leads and Managing Attorneys, with management cadences, operating reviews and scorecardsOwning the drivers of delivery cost, productivity and contribution margin, partnering with Finance on budgets and forecastsBuilding and running a roadmap to modernize delivery through automation and AI adoption.Translating sales forecasts and growth targets into capacity and hiring plans, and giving clear, data-driven visibilityKey Requirements5-12 years of operations experience, including 3+ years leading a high-volume service delivery teamExperience leading teams of 20-50+ people, including managers who lead their own teamsTrack record of redesigning processes and delivering measurable gains in productivity, quality and costHands-on experience managing budgets, capacity and unit economicsExperience driving AI and automation adoption and turning technology investments into measurable business outcomes
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