Quality Manager

Your tasks

• Develop, implement, and maintain the site Quality Management System (e.g., ISO 9001, BRCGS Packaging, FSC/PEFC where applicable).
• Ensure compliance with customer specifications, regulatory requirements, and internal quality standards
• Lead internal and external audits, including customer, certification, and supplier audits
• Manage corrective and preventive actions (CAPA) and ensure timely closure
• Oversee quality control activities across printing, finishing, and converting processes (flexo, coating, die-cutting, slitting)
• Define and monitor quality KPIs such as defect rates, waste, customer complaints, and right-first-time performance
• Approve raw materials, inks, adhesives, substrates, and finished products
• Ensure effective change control for materials, processes, and artwork revisions
• Act as the primary point of contact for customer quality issues, complaints, and technical quality discussions
• Lead root cause analysis and implementation of corrective actions for customer complaints
• Work closely with suppliers to ensure raw material quality and manage supplier performance
• Provide quality training to production, prepress, and technical teams
• Promote a strong quality culture and awareness across the plant
• Drive continuous improvement initiatives using Lean, Six Sigma, or similar methodologies
• Analyze data and trends to reduce waste, rework, and non-conformities
• Support new product development, trials, and process optimization from a quality perspective
• Ensure quality procedures align with health, safety, and environmental requirements
• Support compliance with food-contact, pharmaceutical, or cosmetic packaging regulations where applicable

Your profile

• Bachelor’s degree in Quality Management, Engineering, Printing Technology, Packaging, or a related field (or equivalent experience)
• Minimum 5–8 years of quality experience in a manufacturing environment, preferably in labels, packaging, or printing
• Proven experience managing a Quality Management System in a production setting
• Experience with printing and converting processes is strongly preferred
• Strong knowledge of ISO 9001 and packaging-related standards (e.g., BRCGS Packaging)
• Understanding of label materials, inks, adhesives, color management, and print quality standards
• Proficiency in root cause analysis tools (5 Whys, Fishbone, FMEA)
• Familiarity with ERP and quality management software
• Detail-oriented with a structured, analytical approach
• Ability to work cross-functionally with production, sales, and technical teams
• Customer-focused mindset with strong problem-solving abilities
• Fluent in French and very good English skills (written and spoken)