Senior Production Support Engineer
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Support business-critical applications through incident resolution, troubleshooting, and automation while maintaining reliable production systems. This role requires 8–10 years of experience.The Production Support Engineer combines application support with development activities. You will analyze root causes, implement changes, monitor systems, and enhance applications. The work supports availability, reliability, compliance, and customer experience.Key Responsibilities:
Respond to customer requests, incidents, questions, and problem ticketsTroubleshoot issues and perform root-cause analysisExecute installation, release, and change plansDevelop, test, debug, and maintain automation solutionsMonitor alerts, performance, availability, and reliabilityRequirements:
8–10 years of required experienceApplication and production support experienceIncident and problem management knowledgeScripting, programming, debugging, and automation skillsSDLC, code review, testing, and change-management experienceApply production support, root-cause analysis, monitoring, and automation expertise to business-critical applications and systems.
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Respond to customer requests, incidents, questions, and problem ticketsTroubleshoot issues and perform root-cause analysisExecute installation, release, and change plansDevelop, test, debug, and maintain automation solutionsMonitor alerts, performance, availability, and reliabilityRequirements:
8–10 years of required experienceApplication and production support experienceIncident and problem management knowledgeScripting, programming, debugging, and automation skillsSDLC, code review, testing, and change-management experienceApply production support, root-cause analysis, monitoring, and automation expertise to business-critical applications and systems.
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Vacancy posted 1 hour ago
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