Senior Manager, Commercial Product Operations

Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Sales & Customer Distribution Support

Pay Details:
$115,600 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

TD Business Banking offers financial solutions to North American businesses with a wide range of products and services tailored to customer needs. The Commercial Deposits, Money Movement and Digital Channels team manages a portfolio of cash management and deposit products and owns the client experience from onboarding to digital money movement. The portfolio of products is designed for small business, commercial, and corporate customers, playing a crucial role in the overall Business Banking growth strategy. We require an energetic self-starter who will represent the business as a policy/process subject matter expert affecting both Business Banking Commercial and Small Business Banking segments. The individual will have the opportunity to interact with a wide variety of areas across the organization. Business Banking provides opportunities for career growth within an inclusive culture and dynamic work environment.

Job Description

The Senior Manager of Product Operations leads complex operational functions supporting cash management and deposit products, including payments, receivables, deposit accounts, liquidity management products and digital transaction services primarily for Commercial Banking clients. Key objectives for the role include improving operational efficiency, creating sales and operational capacity by streamlining policy, processes and enhancing automation. The role will liaise with key partners in Commercial Banking Centres (sales), Commercial Banking Operations, Compliance and FCRM (Financial Crime and Risk Management), Fraud, Enterprise Payments, Vendor Management and Technology Services. The Senior Manager will play a role in Business Banking's objective to grow deposits and drive Cash Management penetration and recapture market share through strong operational execution, process discipline and cross-functional leadership.

Key accountabilities include:

• Identify and recommend opportunities to improve policies and processes to simplify our approach and assist customer facing employees with product sales and service.
• Remain current with key business initiatives and ongoing issues/trends and develop an understanding of critical business success factors.
• Lead, operationalize and improve the Incident Management playbook for the CMD team
• Manage/provide management oversight of annual attestation processes, AML and on Operational Incidents including applicable reporting and remediation.
• Address complicated support escalations from partners including CCSC, CBCs, SBAC, SBBAR, Sales Distribution, and Product Partners.
• Leverage a strong knowledge of our legal, compliance and operational risk requirements, and ensure policies and processes mitigate risks, and align with Business Banking objectives and TDBG standards.
• Review/approve documented operating policies and procedures that are customer centric, employee friendly and market competitive.
• Analyze information to understand the impact on the business and make recommendations based on findings.
• Manage a team of diverse talent with people management responsibilities such as coaching and performance evaluation.
• Work within a matrix environment and use impact and influence to help accomplish tasks.
• Involves regular contact with cross-functional teams across the TDBG or external partners.

Additional Information

• Deep knowledge of Business Banking organization, products, processes is required
• Demonstrate experience in process improvement and optimization
• Previous People Management experience is required
• Knowledge of KYC and AML policies is required
• Strong analytical and problem-solving skills, with the ability to make sound recommendations that result in demonstrated benefit
• Strong written and oral communication skills for interacting with partners at all levels
• Experience with documenting business processes and procedures
• Solid interpersonal skills, with the ability to obtain consensus among key stakeholders
• Team player who takes the initiative to accomplish department objectives and support TDBG guiding principles
• Enthusiastic self-starter, with strong time management skills, who can adapt and manage within a dynamic business environment
• Experience with TD systems such as DAS, and CIF is an asset
• Operational enhancement and automation experience is an asset

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet