Product Manager, Caper - Retailer Tooling

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

Join the forefront of in-store retail innovation as the Product Manager for Retailer Tools at Caper. This role sits at the critical intersection of cutting-edge cart technology and real-world retail operations, where you'll build the infrastructure that enables global retailers to deploy and manage Caper Carts at scale.

As a key member of our Retailer Tools pillar, you'll be responsible for the tools and systems that keep Caper Carts running smoothly in-store—including anti-theft capabilities powered by AI systems leveraging ML models, computer vision, and VLMs, alongside web and mobile applications that form the complete operational toolkit for store associates, managers, and corporate teams. You'll define and execute strategic projects that enable mass adoption with enterprise retailers, translating complex operational challenges into elegant, scalable solutions.

This role is for someone with a strong entrepreneurial spirit who thrives at the intersection of B2B software and physical retail operations. You're energized by working directly with end users to understand their pain points and craft solutions that solve real operational problems. You bring analytical rigor, combining qualitative customer insights with quantitative data to drive decisions, and you understand the unique dynamics of enterprise retail customers at scale.

Caper is revolutionizing retail with our smart shopping carts powered by deep learning and cutting-edge computer vision. Caper’s unique technology is a plug- and-play solution that does not require retail store renovation or operational overhaul – retailers simply purchase smart shopping carts and the entire store is upgraded with cashierless capabilities. 

Caper is one of the fastest-growing retail automation technology products in the market and is already widely adopted in the marketplace. Our cross-functional and durable Product team solves hard user & business problems in ways that our users love. 

About the Job

• Own a critical product area and help define and drive the strategy, execution, and measurable outcomes.


• Deeply understand and articulate the what and the why behind our customers pain points to build and drive an outcome oriented product roadmap.


• Work extensively in our labs and retail partners to test features, observe user behaviors, and iterate quickly; support pilots and launches as needed.


• Lead the entire product lifecycle, from deep user and retailer discovery to final delivery. Use qualitative and quantitative research, retailer feedback, and industry best practices to identify new opportunities. Intake, validate, and convert new ideas into implementable projects with clear success metrics, and PRDs/specifications.


• Champion best-in-class design and user experiences. 


• Drive cross‑functional alignment by partnering closely with Engineering, Hardware, Design, Data Science, Operations, and QA teams to deliver high-quality, scalable solutions; communicate tradeoffs, risks, and progress with transparency.

About You

Minimum Qualifications

• 1+ years of Product Management experience


• Experience with model training and evaluation


• Strong experience directly working with complex data and analytics to make good decisions when confronted with ambiguity


• Knowledge of design tools and strong design thinking practices


• Strong understanding of an empathetic, flexible, and iterative approach to product development


• Proven ability to communicate complex ideas clearly, influence cross-functional teams, and build alignment across multiple stakeholders at all levels.

Preferred Qualifications

• Entrepreneurial / startup experience is a plus


• Background working with complex web-based software products involving advanced data systems, machine learning, computer vision, or enterprise B2B solutions

#LI-Remote

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here . Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here .

For Canadian based candidates, the base pay ranges for a successful candidate are listed below.

CAN

$140,000—$147,250 CAD