Customer Care Manager In Air Logistics

Join Kuehne+Nagel as an Air Logistics Customer Care Manager, where you'll enhance customer satisfaction and drive profitability. This pivotal role impacts global logistics directly.
As a key leader, you will manage a team dedicated to providing top-notch customer service and optimizing logistics processes. Your focus on growth and retention will substantially influence the organization. This role demands strong analytical skills, effective communication, and a deep understanding of air freight operations.
Key Responsibilities: - Lead teams to improve customer experiences and growth - Execute customer ownership model and performance tracking - Optimize workload allocation for better efficiency - Drive change initiatives for enhanced operations - Communicate effectively regarding shipment updates and resolutions
Requirements: - Bachelor's degree in Logistics or Supply Chain preferred - 5+ years of freight forwarding experience, specifically in Air Logistics - Leadership experience managing teams - Commercial acumen in customer profitability - Required fluency in French for communication
Position yourself to make a significant impact at Kuehne+Nagel, enhancing logistics and customer relations.#J-18808-Ljbffr