Field Service Tools Operations Leader

Shape Canadian Field Service tool availability through procurement, calibration, repair, inventory management, and supplier performance leadership.The Operational Excellence Leader provides overall direction for Service Tools and Operational Supplies supporting safe, effective customer service. Responsibilities include budget planning, catalog governance, field escalations, supplier management, and lifecycle requirements. The leader also partners with Engineering, Sourcing, Quality, and operational teams to resolve availability, validation, obsolescence, and procurement issues.Key Responsibilities:
Ensure tools support field productivity and customer servicePrioritize high-demand tools and supplier work in progressGovern Operational Supplies catalog, workflows, inventory, and dataResolve tool availability, obsolescence, validation, and quality issuesAlign investments with Regional and National Service leadershipRequirements:
Minimum 5+ years of operational or field experienceService operations, field service, supply chain, or tool management experienceBudget, supplier, escalation, and competing-priority management experienceAbility to influence multiple functions and organizational levelsExperience with quality, compliance, audit, or corrective actionsUse tool strategy, supplier governance, and financial stewardship to support reliable Canadian Field Service operations.
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