Program Liaison Representative

The CF-18 AVS Program Representative serves as Arcfield Canada's on-site liaison within Department of National Defence (DND) offices in Gatineau, Québec. The position supports the coordination and administration of program activities between Arcfield and DND stakeholders to facilitate effective communication, program alignment, and operational continuity.
Working closely with DND representatives and Arcfield program leadership, the Program Representative facilitates the timely exchange of information, monitors customer requests and program actions, supports meetings and program reviews, and provides Arcfield leadership with visibility into customer priorities and emerging issues.
The position requires a strong understanding of the defence and military aviation environment and the ability to represent Arcfield professionally while operating within established contractual authorities and program governance.
Key ResponsibilitiesCustomer Liaison & Stakeholder Support
Serve as Arcfield's on-site representative for day-to-day program coordination with DND stakeholders.
Develop and maintain effective working relationships with DND personnel and other program stakeholders.
Facilitate the timely exchange of information between DND and Arcfield program leadership.
Maintain awareness of customer priorities, concerns, and emerging requirements and communicate relevant information to Arcfield leadership.
Represent Arcfield professionally within the customer environment while operating within established program and contractual authorities.
Program Coordination
Coordinate program activities, requests, and actions between DND stakeholders and Arcfield teams.
Monitor and track customer requests, action items, program priorities, and outstanding issues through completion.
Support the preparation and coordination of customer meetings, briefings, program reviews, and other program activities.
Document meeting outcomes, decisions, action items, and required follow-up.
Escalate significant program, customer, schedule, or operational issues to Arcfield program leadership as appropriate.
Contract & Operational Support
Support the tracking of program requirements, deliverables, milestones, and documentation in accordance with contractual requirements.
Maintain awareness of program scope and contractual commitments to support effective communication with customer stakeholders.
Coordinate with Arcfield program, technical, engineering, supply chain, and other functional teams to support resolution of customer requests and operational issues.
Identify potential issues affecting program execution and ensure they are communicated to the appropriate Arcfield stakeholders.
Support the flow of approved program information and documentation between Arcfield and DND.
Reporting & Documentation
Provide regular program and customer updates to Arcfield program leadership.
Prepare meeting minutes, action logs, status summaries, briefing materials, and other program documentation as required.
Maintain accurate records of customer requests, program actions, decisions, and correspondence.
Support program reporting and customer communication requirements.
Compliance & Security
Comply with all applicable DND security, confidentiality, information handling, and facility access requirements.
Ensure activities are conducted in accordance with Arcfield policies, contractual requirements, and established program governance.
Protect customer, program, and company information in accordance with applicable security requirements.
Required Qualifications
Post-secondary education in Engineering, Engineering Technology, Aviation, Business, Program Management, or a related discipline, or an equivalent combination of education and relevant experience.
Experience working with or supporting the Department of National Defence (DND), Canadian Armed Forces (CAF), or other federal government organizations.
Experience supporting defence programs, government contracts, military operations, or comparable complex programs.
Knowledge of military aviation operations, sustainment, or program support environments.
Experience coordinating activities between customer and contractor organizations.
Strong interpersonal and relationship-building skills with the ability to work effectively in a customer-embedded environment.
Excellent written and verbal communication skills with the ability to communicate effectively with technical, operational, and program stakeholders.
Strong organizational skills with the ability to track multiple priorities, requests, and action items.
Ability to exercise sound judgment and recognize matters requiring escalation to program leadership.
Ability to obtain and maintain the required Government of Canada security clearance.
Preferred Qualifications
Minimum ten (10) years of experience working with or supporting the Canadian Armed Forces.
Previous Royal Canadian Air Force (RCAF) experience.
Experience supporting military aviation, avionics, or aircraft sustainment programs.
Experience supporting the CF-18 or comparable fighter aircraft platforms.
Experience working in an embedded contractor, customer liaison, or program representative capacity.
Knowledge of DND program management, procurement, sustainment, and contracting environments.
Bilingualism (English and French) is considered an asset.
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