Front Office Manager Toronto Hotel

Lead front office operations at InterContinental Toronto Centre, using guest service expertise and hotel management skills in downtown Toronto. Deliver polished experiences across every arrival.As Front Office Manager, you will oversee guest registration, reservations, concierge, bell, telephone, and business center services. You will direct staff scheduling, training, service standards, security, and cash handling. The position focuses on guest satisfaction, operational consistency, and hotel profitability.Key Responsibilities:
Manage daily front office operations and staff assignmentsSchedule, train, and communicate departmental goalsResolve complaints and implement service recovery guidelinesInspect public areas and correct appearance deficienciesControl labor costs, expenses, and front office revenueRequirements:
Bachelor’s degree in Hotel Management or Business AdministrationThree years’ front office or guest service experienceManagement experience or equivalent education and experienceFluent English;
additional languages preferredAvailability for nights, weekends, holidays, and travelBring front office leadership, guest service, and financial management skills to InterContinental Toronto Centre in downtown Toronto.
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