Solution Designer - Data Warehouse And Speech Ai

Job Description
Insight Global s looking for a Senior Solution Designer to design solutions across Speech AI, contact centre technology, data warehousing, reporting, and integrations. This person will help define how customer interaction data is captured, integrated, modeled, analyzed, and reported across the contact centre environment.The role requires someone who can design solutions but also understands the delivery side and can provide technical leadership throughout implementation.Skills and Requirements
Experience with Speech AI / Conversational AI, including speech analytics, speech-to-text, agent assist, virtual agents, or intelligent routing.Experience designing data warehouse and reporting solutions, including data modeling, ETL/ELT, tables, views, and data integration.Experience working with in-house contact-centre data warehouse environments, supporting data modeling, ETL, integrations, and reporting.Experience designing APIs and integrations between contact centre platforms, internal applications, and data environments.Understanding of IVR, voice/chat, routing, customer interaction workflows, and contact-centre reporting.Experience providing technical leadership and solution design through implementation, not just high-level architecture.Understanding of security, privacy, recording, and data-retention requirements.- contact center specific experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to View email address on ca.hrm.tc.
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