Financial Services Application Support Analyst

Apply brokerage application support expertise remotely with Fidelity Clearing Canada, troubleshooting Dataphile and business-critical systems for clients and users.This Business Application Support Analyst role serves FCC’s technology team within financial services. You will maintain production applications, resolve service requests, evaluate client requirements, and communicate solutions across business and technical audiences. The position also includes user training, product demonstrations, quality assurance testing, and business analysis. A full-time regular schedule and current Canadian work authorization are required.Key Responsibilities:
Maintain service quality for FCC production applicationsAnswer questions, clear faults, and propose solutionsEvaluate enhancement and maintenance requirementsCoordinate communication among clients, vendors, and Fidelity partnersDeliver collaborative, seamless customer serviceRequirements:
Three-year post-secondary education or equivalent experienceThree to five years of client application supportBrokerage experience focused on post-trade or mid-back-office applicationsComplex business-critical systems support experience in financial servicesDataphile, API troubleshooting, and SDLC knowledgeUse brokerage operations knowledge, application troubleshooting, and clear communication to support Fidelity Clearing Canada’s critical financial systems.
#J-18808-Ljbffr