Senior Customer Success Manager

• Staffbase is looking for a Senior Customer Success Manager to join our team in North America and support our strategic customer relationships. You will act as a partner to customer teams in mid-to-large enterprises, helping them drive business outcomes, increase platform adoption, and ensure renewals
• Own and manage a book of enterprise customers, developing success plans aligned with customer goals
• Lead regular business reviews and planning sessions with customer teams
• Guide customer teams through onboarding, rollout, and long-term adoption of the Staffbase platform
• Identify and mitigate risk early, working cross-functionally with Product, Support, and Sales teams to ensure customer success, proactively demonstrate value, and drive timely SaaS subscription renewals
• Identify and support expansion opportunities in collaboration with Account Executives
• Advocate for customer needs internally and contribute to product feedback loops
• Serve as a trusted partner to customer teams managing platform adoption and engagement

This role requires a strong foundation in customer success and account management, as well as experience managing customer relationships, driving adoption, and proactively identifying risks and opportunitiesExperience collaborating cross-functionally with internal teams to drive customer successProven experience managing renewals and retaining customersSelf-motivated with a growth mindset and a strong sense of ownershipStrong communication and interpersonal skills; able to build relationships with customer teamsFamiliarity with digital tools and SaaS adoption metrics3–6 years of experience in Customer Success, Account Management, or related client-facing roles, preferably in SaaSExperience managing a portfolio of accounts