Keyholder + Sales Associate, College St - Full-time

About Health Hut

Health Hut is a Toronto-based clean beauty and lifestyle shop, founded in a little hut in Muskoka in 2011. We curate skincare, body care, and lifestyle goods with a focus on integrity and care. Our spaces are welcoming, community-driven, and filled with products we truly believe in. We value kindness, curiosity, and creating an environment where people feel comfortable, seen, and supported.

About the Role

We're looking for a Keyholder & Sales Associate with a genuine interest in clean beauty and lifestyle products, a sharp eye for detail, and a proven drive to hit — and exceed — sales goals while making every customer feel genuinely cared for.

Responsibilities

In-Store Customer Service

• Greet every customer warmly and make them feel welcome from the moment they walk in.


• Build real, one-on-one relationships with customers — remembering their preferences, following up on past visits, and making every interaction count.


• Develop deep product knowledge across all brands and categories so recommendations are always relevant and confident.


• Consistently meet and exceed sales targets with a proactive, non-pushy approach.


• Handle customer questions, complaints, and concerns with care and efficiency — in-store, by phone, email, and chat.


• Monitor Reamaze and Slack to stay on top of customer and team communications.


• Process transactions through Shopify POS and manage facial bookings and payments through Acuity.


• Keep the store impeccably clean, organized, and welcoming at all times.

Inventory Management

• Receive, price, and put away new inventory accurately and promptly.


• Uphold visual merchandising standards and maintain excellent store presentation.


• Track and adjust inventory levels, logging all changes carefully.

Ecommerce

• Fulfill pick-up and same-day delivery orders, as well as the occasional shipping order.


• Use shipping programs to schedule and confirm orders with accuracy and timeliness.


• Monitor Reamaze and Slack for order updates and customer inquiries.


• Keep the back room clean, organized, and functional.

Keyholder

• Ensure all customer issues are fully resolved before the end of each shift.


• Troubleshoot in-store systems as needed (Shopify, Moneris, internet, Sonos, alarm).


• Complete all closing protocols and leave the store in excellent condition.


• Communicate regularly with other locations and management.

What We're Looking For

• Genuine alignment with Health Hut's values, brand, and products — you use and believe in what we carry.


• A natural warmth with customers, and a sharp eye for the small details that make a big difference in their experience.


• A self-starter who takes initiative but also follows direction well.


• 1–2 years minimum retail and customer service experience, with a real track record of hitting sales goals.


• Strong attention to detail across all tasks, from inventory logging to order fulfillment.


• Comfort with technology: POS systems, Shopify, and general computer use. Shopify POS experience is a strong asset.


• Commitment to an inclusive environment for all people, regardless of gender, race, body size, ability, or sexual orientation.

Department: Retail

Employment Type: Full-time or part-time, weekend position — approximately 16-36 hours per week. Availability on both Saturday and Sunday is required.

Compensation: $20–23/hour based on experience, plus 4% vacation pay, two paid sick days, a staff discount on all products, and access to a bonus structure and regular sales incentives.

Location: 786 College Street, Toronto. This role involves stair use and light lifting.

Start Date: Fall