Facility Booking Representative

Permanent

Department

Hourly Wage

$22.17

Close Date (closes at 12:00 am on date noted below):

January 1, 2027

Position Summary

About Milton

Join one of Ontario’s fastest-growing and most dynamic municipalities. The Town of Milton is proud to deliver high-quality, sustainable municipal services that support a vibrant, inclusive, and forward-looking community where residents thrive, businesses succeed, and nature is respected and protected.

Our vision is to foster a safe, diverse, and welcoming environment—one that honours its natural landscapes and rich heritage, supports thriving and inclusive neighbourhoods, nurtures a strong and balanced economy, and offers exceptional opportunities to live, learn, work, and play.

What We Offer?

This position is eligible for the following:

• Starting Hourly Rate: $22.17
• Benefits: Employee Assistance Program and option to participate in the OMERS pension plan
• Employee perks/discounts: Discount on Active Living Pass and Perkopolis
• For further details of what we offer,

Position Summary

Reporting to the Coordinator, Facility Rental Administration, this part-time position provides a variety of essential support services to internal and external customers of the Corporation of various recreational facilities. Responsibilities include facility bookings, cash handling, providing exceptional customer service, and other administrative duties. Successful candidates must be available to work Monday through Saturday, with varying shifts based on operational needs.

Major Job Responsibilities

• Respond to inquiries through multiple channels, including phone, email, and in-person visits, ensuring timely and accurate information is provided to customers
• Coordinate the scheduling and rental of a variety of indoor and outdoor recreational facilities, such as ice rinks, gymnasiums, sports fields, baseball diamonds, swimming pools, turf areas, community rooms, and related spaces
• Manage requests for event or facility signage to ensure proper placement and compliance with Town standards
• Promote and provide information related to facility bookings
• Conduct facility tours
• Ensure all rental space setup requirements are communicated to facility maintenance staff and notify customer service teams to support smooth and efficient service delivery as needed
• Maintain ongoing communication with programming, facility, and customer service staff to ensure safe, coordinated service delivery
• Maintain comprehensive knowledge of all facility features and amenities to assist internal and external customers with rental inquiries and facility booking processes
• Responsible for the collection of rental permit payments and ensuring all related conditions are met in compliance with the Town’s risk management policy
• Utilize sales and marketing techniques to promote facility services over the phone, internet or in person
• Adhere to cash handling standards
• Liaise with internal staff to resolve customer service issues and respond directly to customers to help resolve issues
• Provide information to senior staff as required
• Maintain up to date records for insurance, accounts receivable and other permit related matters
• Perform other duties as assigned in accordance with departmental objectives

Education & Experience

Minimum Qualifications

• Ontario Secondary School diploma
• Minimum two (2) years of customer service experience
• Excellent communication, organizational and customer service skills
• Ability to handle sensitive situations with strong problem-solving skills with mature judgment
• The ability to multi-task under pressure, deal with interruptions and work effectively with the public
• Under the Corporate Criminal Record Check Policy, the position requires the incumbent to submit a Criminal Records Check upon employment

Preferred Qualifications

• Post-secondary school diploma and/or Office Administration Certificate is considered
• Experience processing facility bookings
• Proficient in Windows based software including Microsoft Outlook, Word and Excel
• Knowledge of Recreational Management Software System
• Knowledge of municipal facilities
• Standard First Aid/CPR Certification

Note to Applicants

This posting is for an existing job vacancy.

The Town is an equal opportunity employer, committed to fostering a diverse, inclusive, accessible, and respectful workplace. We encourage applications from all qualified individuals and are dedicated to fair and transparent hiring practices.

We thank all who apply, however only those selected to move forward in the process will be contacted.

Accommodations

Should you be selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. We will work with you to ensure your full participation in the process.

How to Apply

Interested applicants are invited to apply online at under the Employment Opportunities section. This position will be posted until filled.

If you are currently employed with the Town of Milton, please apply internally through the Jobs Hub app of your Workday account in order for your application to be processed as an internal applicant.

In accordance with the Freedom of Information and Privacy legislation, applicant information is collected under the authority of the Municipal Act and will be used strictly for candidate selection.