accommodation services manager (Banff)

Qualifications

• Bachelor's degree
• 3 to 5 years of experience

Responsibilities

• Develop and implement policies and procedures for daily operations
• Recruit, hire, and supervise staff; conduct performance reviews
• Negotiate with suppliers and clients for materials, supplies, and facility use
• Conduct training sessions and enforce policies and procedures
• Perform front desk duties
• Prepare budgets, monitor revenues and expenses, and establish work schedules
• Prepare and implement marketing plans and activities
• Arrange and oversee maintenance activities; manage events
• Address customer complaints or concerns; assist clients/guests with special needs
• Develop and implement business plans
• Organize and maintain inventory

Work Conditions

• Rapid‑paced environment with tight deadlines and a high workload
• Combination of sitting, standing, walking; standing for extended periods
• Requires attention to detail, strong interpersonal and communication skills, flexibility, initiative, teamwork, and client focus

Benefits

• Health benefits; health care plan

Employment Terms

• Work term: Permanent
• Work language: English
• Hours: 35–40 per week
• Shifts: Early morning, Evening, Morning, Night, On call, Day, Weekend; overtime required/available