Guest Experience Specialist

The Wood Automotive Group, one of Alberta's largest automobile retailers for over 40 years, is offering an exciting opportunity for a Guest Experience Specialist to join the Taza Park Volkswagen dealership!

The Wood team believes that its people are its greatest asset. We provide our employees with competitive salaries and careers that grow with them. As a group with 8 dealerships, a collision repair centre and an online pre-owned sales lot, we believe our success and growth is built on the drive and dedication of our people.

Primary responsibilities include, but are not limited to:

• Work closely with the business office, sales team, service department, and detail department to manage the delivery process of all vehicles
• Act as a liaison between Parts, Service and Sales to ensure all departments understand time frames and responsibility related to the delivery process and meeting delivery times
• Providing any follow-up contact that may be required
• Solicit and forward feedback on delivery process to all parties involved
• Provide reports and updates on the delivery status of all vehicles, ensuring proper sign-off has been obtained, and customer is satisfied
• Research new and innovative accessory products
• At the time of sale, recommend and advise accessories to customers that are appropriate for their vehicle
• Seek out business opportunities and all sales opportunities
• Other duties as assigned

Qualifications:

• Strong computer proficiency
• Strong organizational skills
• Ability to prioritize and multi-task

Requirements:

• Valid AB driver’s license
• Clean drivers abstract

Some of the rewards of joining our team:

• Exceptional benefits package
• Pension Plan with employer contributions – free money!
• Employee Assistance Program including, Financial Advisory Services, Nutritional Counselling, Legal Advisory Services, Counselling Services, fitness program, and more!
• Corporate rates at YMCA and Goodlife Fitness
• Group social events and company perks

Our unique culture:

Are you the kind of person who wants to make a difference in their community, and build a solid career with a growing organization? Consider joining Wood Automotive Group. For over 40 years, we have worked hard providing unparalleled customer service, competitive pricing and quality products. Committed to education and community, we are proud sponsors of many organizations such as the SAIT Automotive Business Administration program, KidSport, the PREP program, The Salvation Army, the SSUBI ("Hope") Foundation, and the Rogers Charity Classic.

We thank all candidates for their interest. Only those selected for interviews will be contacted.