Vice President Emergency Operations

Northern 911

Lead Northern Communications’ 24/7 emergency operations in Greater Sudbury, using workforce planning and performance measurement to strengthen service delivery.As Vice President, Operations, you will lead approximately 150 telecommunicators, monitoring agents, and customer support specialists. You will unite emergency call handling, monitoring, and customer support while expanding operations across Canada, the United States, and Mexico. The role combines financial management, operational improvement, and people leadership.Key Responsibilities:
Lead 24/7 emergency communications, monitoring, and customer support operationsBuild scorecards, track KPIs, and drive operational accountabilityOpen and integrate new centres across expanding marketsImprove training, procedures, quality assurance, and incident responsesPartner with RapidSOS teams on operational technology implementationRequirements:
5-10+ years leading 24/7 operational environmentsExperience leading organizations of 50 or more peopleKnowledge of workforce planning, training, and regulatory complianceExperience with financial management and organizational improvementAbility to work onsite in Greater Sudbury and travel 15%Apply operational leadership, data analysis, and people development to strengthen Northern Communications’ emergency services across North America.
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Vacancy posted 1 hour ago

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