It Infrastructure Senior Analyst

Pan American Silver was created with the intention to provide investors with the best vehicle to gain exposure to higher silver prices. Our vision is to be the world’s pre-eminent silver producer, with a reputation for excellence in discovery, engineering, and sustainable development. Pan American Silver has several underground and open pit operations in Canada, Mexico, Guatemala, Peru, Chile, Brazil, Bolivia, and Argentina.
Pan American Silver is committed to advancing diversity and developing inclusive leadership teams that are representative of the communities we serve. The Company provides equal opportunities to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression or any other characteristic protected by federal, provincial, or local law .
Purpose and Overview:The IT Infrastructure Senior Analyst is responsible for th e administration, suppo rt, an d optimizatio n of core IT infrastructure services across the organization. This role acts as the escalation point for Level
1 support and ensures the stabili ty, performan ce, an d securit y of systems including servers, cloud platforms, identity services, storage, and networking components. The position combines operational support with project delivery, contributing to continuous improvement and standardization of IT services.
Key Responsibilities:
Provide Level 2/3 support for infrastructure-related incidents and service requests
Troubleshoot and resolve issues across Windows Server, Active Directory, DNS, DHCP, Group Policy, virtualization, and cloud
Monitor system health, performance, and availability
Participate on incident response
Perform root cause analysis and implement permanent fixes
Identity & Access Management
Administer Active Directory (users, groups, service accounts)
Support hybrid identity environments (Entra ID, Azure AD Connect)
Maintain access controls aligned with security policies
Support AWS (EC2, FSx, S3, MGN, DataSync) and Azure environments
Assist with cloud migrations and modernization
Monitor cloud utilization and optimize costs
Server & Storage Management
Manage SAN/NAS and cloud storage platforms
Support file services and permissions
Perform backup and recovery operations (Including DRP testing)
Network & Connectivity
Support Troubleshoot L2/L3 issues
Support wireless and NPS/RADIUS authentication
Support with local network teams at offices/operations
Security & Compliance
Apply security best practices
Support PKI and certificates
Assist in patching and vulnerability remediation
Automation & Scripting
Develop PowerShell scripts
Improve operational efficiency
Project Delivery (Build & Improve)
Participate in upgrades, migrations, and cloud initiatives
Follow change management processesMaintain documentation and runbooks
Required Professional Skills, Experience and Qualifications:
7+ years of IT infrastructure experience
Diploma or bachelor’s degree in information technology, Computer Science, Engineering, or related field.
Fluent in both English and Spanish (required)
Windows Server, Active Directory, DNS/DHCP knowledge
Virtualization (VMware preferred / Hyper‑V is an asset)
Cloud experience (EC2, FSx, S3, DataSync, EntraID, EntraDS, Intune, Conditional Access)
PowerShell scripting
Networking (L2/L3, VPN, Wi‑Fi)
Citrix (DaaS)
Preferred:
Multi-domain or hybrid identity experience
Enterprise storage knowledge
Mining experience is an asset
Strong troubleshooting and documentation skills
Ability to work under pressure
Clear communication
Team collaboration and mentoring
Assets:
AWS Practitioner or above
CompTIA Network+
ITIL Foundation
Travel requirements:up to 20%
Compensation package:
Group RRSP
Professional development, training and certification
We thank all applicants for showing an interest. Only candidates under consideration will be contacted. Pan American Silver is committed to accommodating persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process by contacting the Human Resources department. This job posting is for an existing vacancy. Artificial Intelligence (AI) tools may be used to assist in screening, assessing, or selecting applicants for this position.
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