Performance Improvement Lead

JOIN OUR TEAM AND HELP LEAD WITH CARE, COMPASSION AND COMMITMENT!

ABOUT THE ROLE

Reporting to the Manager - Quality, the Performance Improvement Lead works with clinical and non-clinical teams to support quality improvement initiatives aligned to the organization priorities. The Performance Improvement Lead will work collaboratively with leadership program, staff, service leaders, and regional teams, among others, to facilitate group discussions, analyze current processes and work flows, identify opportunities for improvement, and implement change ideas through the application of leading-edge quality improvement strategies and techniques.

HIRING DEADLINE: JULY 13, 2026

Applications will continue to be accepted until the position is filled. However, consideration of submissions after the deadline will be at the organization's discretion. Applicants are encouraged to apply by the Hiring Deadline.

This job posting is for an existing vacancy currently available within our organization.

COMMITMENT TO DIVERSITY

At St. Joseph's Care Group (SJCG), our diverse workforce strengthens our ability to provide culturally competent care and innovative solutions to the complex needs of our clients and communities. We encourage applicants from all backgrounds, diverse race, ethnicity, gender identity or expression, age, sexual orientation, family status, religion, disability, and socioeconomic status, to help address under-representation and foster greater inclusivity and belonging at SJCG.

By promoting a culture of inclusion and mutual respect, we ensure that our values of care, compassion, and commitment are reflected in every aspect of our work. If you are passionate about making a difference in healthcare and are committed to upholding these values, we encourage you to apply and join us in our journey towards a more inclusive and equitable future.

St. Joseph's Care Group is committed to providing reasonable accommodations to applicants with disabilities in our job application and hiring process.

WHAT YOU BRING

Education/Experience:

• Bachelor's degree in health administration health planning or business administration with minimum five years of work experience
• Formal education on employing process improvement methodologies and tools
• Minimum two years of experience in the application of quality improvement tools and in managing projects
• Experience in proactively managing initiatives to achieve desired outcomes mentoring project teams and applying performance improvement and change management methodologies preferably in a health care environment
• Knowledge of the health care system Health Quality Ontario and quality improvement plans

Skills/Abilities:

• Excellent written and verbal communication and interpersonal skills
• Ability to deliver presentations and facilitate groups in problem solving brainstorming and creating new solutions
• Ability to establish and maintain effective working relationships with staff and leaders at all levels of a complex healthcare/service sector organization
• Ability to work effectively in a fast paced dynamic multi-disciplinary team environment
• Team player with the ability to influence and persuade
• Proven problem solving analytical and evaluative abilities
• Strong facilitation and consensus building skills
• Ability to effectively prioritize workload to meet various deadlines
• Advanced skill in Microsoft Office Suite Programs (Word Excel PowerPoint)
• Demonstrated regular attendance at work

Assets:

• Certification in Lean/Six Sigma/Institute of Healthcare Improvement/Project Management Professional is an asset

Conditions of Employment:

• This position shall be conditional upon a satisfactory Police Vulnerable Sector Check (PVSC)  where indicated, to ensure the absence of relevant criminal convictions.
• Will be required to travel to various work locations and provide own transportation.

WHY JOIN ST. JOSEPH'S CARE GROUP

St. Joseph's Care Group (SJCG) offers a meaningful career for those seeking to make a difference in health care. As a leading provider of complex care, rehabilitation, long-term care, and mental health and addiction services, SJCG is recognized for its commitment to high-quality compassionate, and people-centred care.

Experience a rewarding career and lifestyle you’ll love at the heart of Thunder Bay! Here’s what awaits you when you join our team:

• Enjoy a Competitive, Forward-Thinking Compensation Package: We offer salaries and benefits that recognize your talent and dedication.
• Secure Your Future: Become a member of the Healthcare of Ontario Pension Plan (HOOPP) – our organization will contribute $1.26 for every $1 you invest in your pension, ensuring a strong, stable retirement for your future.
• Make Your Move Easier: We provide relocation assistance to help you settle in (some conditions apply).
• Thrive in a Supportive Team: Grow your career and make meaningful contributions alongside dedicated and passionate colleagues.
• Commitment to Diversity: We are proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and talents of every team member.
• Advance Your Skills: Access ongoing professional development, advanced education, and a tuition loan program.
• Continuous Improvement: We foster a culture where every team member is empowered to identify opportunities for improvement and share ideas.
• Prioritize Your Wellbeing: Take advantage of comprehensive wellness initiatives and access to an Employee & Family Assistance Program.
• Shape the Future: Get involved in research and teaching initiatives that make a real difference.
• Be Recognized and Rewarded: Benefit from employee recognition, discount, and referral programs.
• Live Where Adventure Meets Opportunity: Nestled on the stunning shores of Lake Superior, Thunder Bay offers the perfect blend of vibrant city life and breathtaking outdoor escapes.

APPLICATION INFORMATION

All job postings will follow the requirements outlined in the applicable collective agreement or the Terms & Conditions of Employment. If the job is not filled through this process, the posting will remain on our external site until the position is successfully filled.

Applicants who are part of the bargaining unit will be given priority consideration as set out in the relevant collective agreement. It is the applicant's responsibility to clearly demonstrate that they have the skills required for the position they are applying for.

This hiring process includes the use of AI-enabled systems for administrative and candidate management purposes.