Business Sustainment Production Engineer

Business Sustainment Production EngineerLocation: Toronto, ON, CA, M5H 1J9
Brand: HSBC
Area of Interest: Technology
Role Workstyle: Hybrid Worker
In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in Canada. Applicants must be legally authorized to work in Canada as HSBC will not engage in immigration sponsorship for this position.
In Canada, HSBC Global Services (Canada) Limited (HGCA) is a wholly owned subsidiary of HSBC Global Services Limited. Operating in Toronto, HGCA is part of a global service company, delivering services to support the operating entities of HSBC Group. We have different capabilities that provide tools and processes to facilitate the functions, business, and entities with their service management responsibilities.
Ready to improve production reliability across Equity Derivatives trading technology?
Why HSBC
HSBC is one of the largest banking and financial services organizations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.
The Opportunity
Join our Business Sustainment Site Reliability Engineering (SRE) Production team supporting Equity Derivatives (EQD) and Risk and Valuations (RisknVal) technology based in Toronto. This is a hands‑on individual contributor role focused on keeping front‑to‑back trading services stable, secure and performing as expected across the full trade lifecycle. You’ll be the Americas‑hours presence for a platform covered continuously through the global trading day by teams across Pune, Paris, Hong Kong, Guangzhou, London, New York and Toronto. The work is close to the business – you’ll engage directly with Front Office, Middle Office, Operations and Risk users to restore service and prevent repeat issues. Success means incidents are owned end to end, operational risk is reduced through better monitoring and automation and production health is clearly understood and evidenced. Over time you’ll shift effort from reactive response to reliability engineering by reducing manual work and strengthening observability.
What you'll be doing
Provide timely independent production support for derivatives trading systems and related services with structured troubleshooting and prioritization under time pressure
Own production incidents end to end including triage, impact assessment, stakeholder communication, coordination, resolution, root cause analysis and follow‑up actions through to closure
Respond to business inquiries on end-to-end trade lifecycle flows and dependencies working directly with Front Office, Middle Office, Operations and Risk users
Protect service reliability to defined service levels contributing to the service level objective (SLO) error budget and monitoring framework used by the team
Build and tune observability across monitoring coverage, alert quality and dashboards so issues are detected and acted on before the business sees them
Deliver DevOps and automation improvements through operational tooling, runbook automation, automated checks, self‑healing and reduced repeat incidents and toil
Apply artificial intelligence (AI)-assisted approaches where they help such as incident triage, knowledge management, anomaly detection, and automation and share what works across the team
Deliver changes and hotfixes in line with the software development lifecycle (SDLC) and Problem Management guidance including analysis, implementation, testing, release and handover
What we’re looking for
Bring proven experience in production or application support for business-critical systems with strong troubleshooting and prioritization skills
Use structured query language (SQL) confidently for investigation and diagnosis and code effectively in at least one language such as Python, C++, Java or Rust
Support or develop applications across Windows and Linux or Unix environments
Communicate clearly with business users and technology teams adapting detail to the audience during incidents and recovery work
Improve operational maturity through monitoring strategy, alert quality, post‑incident reviews and reduced mean time to restore (MTTR)
Balance incident response with delivery and development work progressing improvements alongside day‑to‑day support
Evidence end‑to‑end ownership by tracking actions to closure and maintaining clear documentation and records
Apply structured root cause analysis and implement systemic fixes to prevent recurrence
Work effectively in a global follow‑the‑sun model including clean handovers across regions and participation in an out‑of‑hours on‑call rotation shared across the team
Strengthening trading platform stability
This role is a chance to make a visible difference to how front‑to‑back trading services run every day across regions. You’ll own production health during Americas hours and improve reliability through better observability, automation and disciplined follow‑through. The work sits at the intersection of technology and the trading business with direct engagement across Front Office, Middle Office, Operations and Risk. If you want to spend less time repeating the same incidents and more time engineering them out of the platform this is the place to do it.
As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow.
At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.
The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.
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