Dispatcher

Job Details

Statement

Seeking a seasonal full-time Dispatcher (until mid-to-late September 2026) to work in a busy office environment, performing a variety of administrative tasks, scheduling and dispatching for the operation, and providing customer service.

Reporting to the Operations Team, you will work within a group of professionals in a fast-paced, deadline-driven environment. This role is responsible for delivering a broad range of dispatch and administrative functions to support safe, efficient, and reliable transit operations, including HandyDART and On-Demand services.

Compensation

• Hourly Rate: $27.85/hour

Employment Type

• Full-time seasonal (Until September 2026)

Schedule

• Office hours: Monday to Friday, 8:30am to 5:00 pm (on-site)

Knowledge And Experience

• Business Communications experience is considered an asset.
• Previous work-related experience with social media platforms is required.
• Proficient in Microsoft Office.
• Previous administrative experience is required.

Skills

• Strong communication and Customer service skills.
• Ability to multitask and manage a busy office environment.
• Proficient in using radio communications.
• Strong organizational and scheduling skills.
• Strong skillset with Microsoft Office

Key Accountabilities

Dispatch & Operations

• Coordinate and dispatch drivers in accordance with established procedures
• Monitor radio communications and facilitate communication between drivers and supervisors
• Perform HandyDART and custom transit service scheduling
• Post service alerts (e.g., delays, detours) through apps or social media platforms

Customer Service & Communication

• Respond to public and driver inquiries, identifying solutions to concerns
• Maintain clear and timely communication with staff regarding operational issues, changes, and updates
• Ensure fair and consistent treatment of drivers, in accordance with the Driver’s Handbook and company policies

Administrative & Support Functions

• Process purchase orders, invoices, and general administrative tasks
• Complete data entry and maintain accurate operational records
• Ensure all required paperwork and requests are completed accurately and on time
• Support front-line office and reception duties as required

Continuous Improvement

• Assist in creating and improving operational systems and processes
• Identify opportunities to improve efficiency and service delivery

About Keolis: Keolis provides mobility to over 3.4 billion passengers annually across 15 countries, operating everything from commuter trains and automated metros to shared bicycles. In Canada, Keolis employs nearly 1,857 people who operate light rail vehicles, urban buses, intercity coaches, and airport shuttles. With the recent acquisition of Pacific Western’s Transit and Motorcoach divisions, Keolis has officially expanded into Western Canada, bringing global expertise and a fresh commitment to safe, reliable, and passenger-focused service across Alberta and British Columbia. Each year, Keolis Canada helps over 12 million passengers reach their destinations smoothly and safely.