Senior Reliability Engineer (SMS)

Job Responsibility:

We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP recently decided to combine and harmonize all SAP Sovereign Cloud offerings, establishing an end-to-end process for the Public Sector and regulated industries. The newly created Global Sovereign Cloud Delivery & Operations business unit is part of SAP Customer Services and Delivery with responsibility across the relevant Sovereign Cloud portfolio of SAP. Global Sovereign Cloud Delivery & Operations is collaborating closely with all Board areas to establish a harmonized, scalable, and consistent offering with transparent and standardized deliverables.

YOUR FUTURE ROLE

We are looking for a Senior SMS Reliability Engineer within the Shared Management Services group in the Sovereign Cloud Technology & Engineering unit of the newly formed Customer Services & Delivery board area.

In this role you will become a member of the Technology and Engineering team. You will be engaging with existing SAP Sovereign Cloud engineering and operations experts across a globally distributed team of highly motivated engineers responsible for the design, development, deployment, upgrade and lifecycle management of the Sovereign Cloud Shared Management Services foundational platform and services.

You will inspire innovation and drive execution of disciplined and standardized processes and tools, address mission-critical capability gaps and opportunities for maximized efficiency. You will help identify trade-offs in deployment plans and any key day-to-day operational decisions impacting infrastructure investments significantly. You will drive and manage backup and disaster recovery drills to ensure failure readiness.

You will help the team to operate and improve our existing foundation and provisioning approach, create best practices, and innovate new options for the SMS. You need to ensure the team's knowledge base is kept consistently up to date with native hyperscaler capabilities and modern infrastructure management tools. To do so, you will help to understand and document existing SAP Sovereign Cloud assets and processes. Starting from this status quo, you will design concepts for our infrastructure management on the global scale.

This will involve significant coordination with the global Sovereign Cloud operations and engineering teams, our regional teams, and our hyperscaler provider partners.

WHAT YOU BRING

• Ability to manage ambiguities while being innovative and collaborative
• Technical skill and knowledge in various technologies, tools, procedures, and programming languages used by development and operations and the willingness to learn new topics quickly
• Ability to take a technical approach to design specifications of our large-scale network
• Strong technology skills and the willingness to learn new topics quickly
• Strong analytical research and problem-solving skills
• Inherent drive to produce high quality output and standards in your approach to your work
• Support new and existing cloud services through Terraform and/or Ansible.
• Proven ability to troubleshoot complex authentication issues
• Methodological and conceptual skills paired with analytical thinking
• Candidate must be able to produce documentation for processes and procedures
• Proven ability to deliver against challenging timelines
• Strong communication and interpersonal skills
• Strong cultural awareness and intercultural competencies
• Ability to build trusted relationships
• Creative, can-do, positive attitude
• Proven ability to deliver against challenging timelines
• Persistence, self-motivation and willingness to work under pressure
• Ability to function independently, yet collaboratively within a diverse team (good team player)
• Proven ability to work and lead in cross-architecture teams
• Capability to influence without formal authority
• Ability to lead and mentor junior engineers
• English (fluent) required, German is a plus
• Knowledge of SAP and the SAP solution portfolio is a plus

CORE TASKS MAY INCLUDE

• Collaboration with engineering and project management as well as other service groups to ensure user and operator needs are considered in new products/releases
• Definition of operations model/operational processes and procedures
• Production of documentation for processes and procedures
• Define and execute technical tasks with a moderate level of complexity independently within the assigned functional areas of responsibility
• Production of documentation for processes and procedures
• Contribute to operations model/operational processes and procedures
• Communicate clearly in a way others can understand
• Communicate relevant messages in a timely manner with constructive feedback to colleagues & managers
• Improve system landscape support in the assigned functional areas of responsibility
• Independent assurance of effective system operations along the software lifecycle
• Support knowledge management in the team and between operations and development

WORK EXPERIENCE

• Very good understanding of infrastructure and authentication related topics
• Minimum 5 years of experience developing, managing, or deploying technical infrastructure at a global scale

• Thorough understanding of infrastructure firewalls, load balancers, storage, monitoring, security, IAM etc. and have experience with orchestration to develop a cloud solution
• Minimum 2 years of hands-on experience with infrastructure, application or database development.
• Working knowledge of Ansible, Terraform, Powershell, CI/CD tools and GIT is required

• Understanding of security technologies e.g. CAs, mTLS, oAuth, SSO Proxy, IDP, LDAP, TLS, PKI, WAF
• Working knowledge of managing Kubernetes environments

• Experience troubleshooting and supporting products on AWS, Azure, and/or GCP.
• Experience with Sovereign Cloud or Gaia-X concepts is a plus
• Experience with infrastructure management of SAP solutions is a plus

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: View email address on ca.edajobs.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 113500 - 192900(CAD) CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements:

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

Requisition ID: 422484 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid