Regional Director of Logistics Operations

Position Summary

The Regional Director, Logistics Operations – Eastern Region reports to the Vice President, Operations and is responsible for the strategic and operational leadership of all transportation and logistics activities within the Eastern Region. This role ensures optimal fleet utilization, regulatory compliance, safety, operational efficiency, and profitability of operations serving Québec and the Atlantic Provinces.

As a key member of the management team, the incumbent works closely with the Vice President, Operations to support the company's growth objectives, continuous improvement initiatives, and operational excellence goals. The position leads dispatch teams, drivers, and logistics support resources to ensure reliable, safe, and high-performing service that meets the needs of production facilities and customers.

The incumbent is responsible for developing and executing regional logistics strategies, managing budgets, optimizing resources, and fostering a culture focused on safety, accountability, and performance.

Key Responsabilities

• Directly oversee the day-to-day activities of dispatchers and drivers while leading fleet dispatching, routing, and tracking operations across the region.
• Oversee the vehicle maintenance program and coordinate with the Maintenance Department to ensure fleet availability meets operational requirements.
• Drive profitability through strategic cost management and the development of new business opportunities.
• Monitor operations to ensure employees comply with company policies, internal procedures, safety rules, and government regulations.
• Support the Health and Safety Department by ensuring transportation accident investigations are conducted in cooperation with government authorities to determine root causes and improve safety procedures.
• Maintain effective communication with internal and external stakeholders.
• Ensure vehicle registration records are kept up to date within the Accutrack system.
• Support the Regional Manager with capital expenditure (CAPEX) purchases related to new equipment and prepare business case analyses for management approval.
• Coordinate with Dispatch and Health & Safety teams to ensure driver availability for required training and manage training schedules.
• Participate in the management of all emergency situations, accidents, and spill incidents.
• Forecast transportation volumes and equipment requirements on a weekly, monthly, and annual basis, and contribute to budget planning activities.
• Support the Regional Manager during internal and external audits and review recommendations with management.
• Develop and analyze monthly Key Performance Indicators (KPIs) and communicate potential supplier-related budget variances to the Regional Manager.

Required Qualifications

• Minimum of 5 years of management experience.
• Minimum of 5 years of experience in transportation and dispatch operations.
• Thorough knowledge of applicable provincial regulations and Transport Canada regulations governing commercial transportation, including Hours of Service requirements, Transportation of Dangerous Goods (TDG) regulations, Ontario Ministry of Transportation (MTO) requirements, and U.S. Department of Transportation (DOT) regulations.
• Experience with cross-border transportation and knowledge of customs clearance protocols.
• Excellent command of English, both written and spoken.
• Strong presentation skills with a professional, persuasive, and collaborative approach.
• Demonstrated problem-solving and conflict-resolution abilities, with the capacity to engage and motivate individuals with diverse personalities and backgrounds.
• Experience using fleet management and dispatch software.
• Experience with emerging technologies and the JOE system is considered an asset.
• Ability to work independently and succeed in a competitive business environment.

Knowledge and Skills

• Strong leadership and influencing capabilities.
• Strategic mindset with a strong results-oriented approach.
• Excellent communication and relationship management skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced and evolving environment.
• Expertise in continuous improvement and change management.
• Knowledge of ERP systems, Transportation Management Systems (TMS), and other logistics planning tools.
• Advanced proficiency with the Microsoft Office Suite.
• Bilingualism (French and English) is required due to regular interaction with English-speaking colleagues and business partners across multiple provinces.

Working Conditions

The successful candidate will work more than 40 hours per week in an office environment and will regularly visit operational sites and customer locations. Daily computer use is required. Travel is also necessary for site visits, customer meetings, and participation in training activities (approximately 25% of the time).

Physical Requirements

• Ability to remain seated for extended periods.
• Ability to occasionally lift heavy objects.

Direct Reports

• Drivers
• Dispatchers
• Logistics Customer Service Representatives (CSRs)