Customer Service Operations Manager

Lead customer service operations with Microsoft D365 and PowerBI at Mother Parkers, supporting high-quality order management and customer experiences. This hands-on leadership role develops people and improves service delivery.The Customer Service Manager oversees order management and customer service operations for a leading tea and coffee manufacturer. You will manage the Customer Service team, maintain processes, handle escalations, and partner across functions. The work supports operational efficiency, customer satisfaction, reporting, and continuous improvement.Key Responsibilities:
Lead and develop Customer Service team membersManage order operations in Microsoft D365Implement automation, reporting, and process improvementsResolve escalated inquiries, complaints, and customer claimsMonitor work assignments and conduct performance managementRequirements:
Three to five years customer service experienceSupervisory or management experience within customer serviceOrder management best practices experienceUnderstanding of CPG manufacturing requirementsMicrosoft D365 ERP, PowerBI, and Microsoft Suite proficiencyBring customer service leadership, order management expertise, and analytical problem-solving skills to Mother Parkers’ operations team.
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