Chief End User It Support Analyst

Lead advanced end-user IT support in Toronto, using troubleshooting expertise and operational coordination for business-critical users. Support deskside and trading-floor environments.As Chief Technical Support Analyst, End-User IT Support, you will guide daily local service delivery without formal people-management responsibilities. You will support hardware, software, Microsoft technologies, and financial applications while coordinating escalations, initiatives, and service performance. The position serves as Toronto’s accountable local lead.Key Responsibilities:
Provide advanced onsite and remote technical supportCoordinate triage, prioritization, assignments, follow-up, and workloadDrive escalations, outages, and service risks toward resolutionLead hardware refreshes, upgrades, and approved local projectsRecord incidents and solutions in ServiceNowRequirements:
Seven to ten years supporting enterprise end-user technologyStrong hardware, software, desktop, and peripheral troubleshooting skillsKnowledge of Windows 11, Microsoft 365, and IntuneExperience with Active Directory, Azure Active Directory, and ExchangeExperience supporting financial or trading applications is an assetApply your technical support, ServiceNow, Microsoft, and escalation expertise to stabilize Toronto’s business-critical end-user services.
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