Veterinary Client Experience Manager

Shape compassionate veterinary client experiences through team leadership, communication, community outreach, and service improvement at VetStrategy.As Practice Manager, you will support strong relationships among clients, veterinarians, and colleagues while leading practice performance. The work combines client concern resolution, retention strategies, local marketing, community engagement, and team development. You will also coordinate operations, safety, compliance, and strategic initiatives supporting practice goals.Key Responsibilities:
Strengthen client relationships and resolve concerns promptlyImprove retention through feedback and client journey initiativesCoordinate communication between clients and veterinariansDesign local marketing and community engagement activitiesImplement business plans and monitor strategic initiativesRequirements:
Minimum three years management experience preferredClient-focused commitment to high-quality customer serviceExcellent communication and interpersonal skillsDemonstrated conflict resolution and problem-solving abilityLeadership behaviours and organizational skillsUse client-focused leadership, community outreach, and strategic thinking to support VetStrategy’s veterinary practice growth and reputation.
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