Temporary Customer Billing Support Representative

Job Responsibility:

Posting End Date:

July 10, 2024

Employee Type:

Temporary (Fixed Term)-Full time

Union/Non:

This is a unionized position

Bargaining Unit/ Local: Unifor Local 758 Windsor Office Primary Location: Windsor, ON. Rate Classification/Pay Range: Grade 6, $36.60 per hour Number of Available Positions: 1 (One) Temporary Full-Time Position

Do you have a focus on customer relations, enjoy problem solving and working in a fast-paced environment? If this sounds like you, apply today to become a Customer Billing Support Representative!

As a member of the Customer Care team, the clerical role, located in the Windsor Billing location, will be responsible for customer account maintenance, data entry, investigations and billing adjustments while supporting a positive customer experience.

Important Note: This role is considered safety sensitive, and as such, you may be required to undergo various background screenings. This may include but is not limited to a driving record abstract, criminal check, a company sponsored medical and drug testing.

What You Will Do (Responsibilities):

• Monitor residential, commercial gas accounts from a billing perspective.

• Resolves meter reading and billing exceptions.

• Completes billing analysis and processes adjustments, as needed.

• Consults with other departments and follow ups with customers, as required.

• Supports the Contact Centres, performing account maintenance and multi-period adjustments, as required.

• Assists in various departmental administrative tasks on occasional basis.

Who You Are (Qualifications):

• Minimum secondary school diploma required.

• Experience in an office setting supporting a customer care and/or billing environment.

• Demonstrated ability to work in a team environment.

• Able to work independently and prioritize completion of numerous tasks within strict time constraints.

• Must have strong problem-solving skills and advanced computer skills (Microsoft Office Suite).

• Exceptional verbal/written communication and interpersonal skills.

• High level of attention to detail and dedication to quality results.

The Following Would Be An Asset:

• Post-secondary education preferred.

• Knowledge of SAP and Maximo

Diversity and inclusion are important to us. Enbridge is an Equal Opportunity and Affirmative Action Employer . We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting View email address on ca.edajobs.com .

Information For Applicants:

• Applications can be submitted via our online recruiting system only.
• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
• Final candidates for this position may be required to undergo a security screening, including a criminal records check.