Timeshare Housekeeping Supervisor

Job Responsibility:

Position Summary - The Housekeeping Supervisor carries out the overall direction and guidance in the area of Housekeeping and Laundry. The Supervisor guides the day-to-day operation for the rooms, public areas and laundry to the standards of the Timeshares and makes sure assignments are completed in a timely manner.

This position is specifically for our Timeshare division, not the main hotel.

Wage for this position is $23.00 per hour.

Major Duties & Responsibilities:

• Supervises the day-to-day cleaning and servicing of all the guest rooms to make sure all rooms meet the cleanliness standards of the resort.
• Maintains a safety culture within the housekeeping department, ensuring active departmental participation, adherence, and awareness to Hotel and WorkSafe BC standards.
• Must be flexible to perform the duties of Room Attendant, Laundry Attendant and/or Houseman when required by business levels.
• Responsible for the organization and delegation of work assignments for all housekeeping associates using HotSOS/REX.
• Deliver daily communication with the team i.e. pre shift briefing, calisthenics, supervise distribution of work.
• Assists in quarterly inventory of all linen
• Train all Room Attendants in all aspects of cleaning and servicing the guest rooms to meet the standards of the resort.
• Identify and report any maintenance or repair issues using HotSOS work order system.
• Respond promptly to guest complaints with the Front Desk team and follow up directly with guests to ensure that their concerns have been resolved.
• Conduct daily inspections using tablet touchscreen technology on HotSOS, of guest rooms and public areas,
• Coach employees on deficiencies, and provide corrective action where appropriate
• Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping
• Assist with ordering supplies and ensuring that proper purchasing procedures are followed (Purchase Order numbers and correct department GL codes).
• Treat all employees fairly and consistently as outlined in the policies of the resort.
• Administer the lost & found operation to ensure that all procedures are followed and items are distributed expediently.
• Co-operate and accept other assignments as and when required.

Minimum Qualifications & Skills:

• 2 years supervisory experience
• Must be able to read and write to facilitate the communication process.
• Demonstrated cleaning experience in the resort or hotel industry.
• Must possess basic computer skills.
• Knowledge of Maestro PMS + HotSOS/Rex an asset
• Strong communication and interpersonal skill
• Experience in dealing with the public.
• Ability to prioritize and multi-task.
• WHIMS Training.