Salesforce Product Manager

Role : Salesforce Product Manager
Type: FT
Location: Toronto, Canada
 
Role Summary
We are looking for a Product Manager to drive discovery and requirements ownership on a cross-functional delivery initiative. Working knowledge of Salesforce including design and architecting solutions is required for this role, as it carries day-to-day ownership of a Salesforce-based delivery initiative and needs someone who can engage credibly with the platform's capabilities and constraints during discovery. The Product Manager will lead high-level discovery sessions with business stakeholders, translate ambiguous business needs into well-structured Epics, and act as the central point of accountability for surfacing and resolving blockers and gaps throughout the delivery lifecycle.

This role requires the Product Owner to run structured discovery, maintains requirement traceability at the Epic level, and keeps delivery teams and program stakeholders aligned on status, risk and dependencies.

Key Responsibilities
• Plan and facilitate high-level discovery sessions with business stakeholders to surface requirements, constraints, and success criteria.
• Own and maintain requirements at the Epic level, ensuring each Epic is well-scoped, prioritized, and traceable back to a business need.
• Break down discovery findings into Epics and, where needed, work with delivery teams to refine them into actionable Features/Stories.
• Proactively identify blockers, gaps, and open questions during discovery and delivery, and drive them to resolution within committed timelines.
• Track and report progress, status, risks, and cross-team dependencies to Program/Project Managers and other stakeholders on a regular cadence.
• Act as the primary point of contact between business stakeholders and delivery teams for scope, sequencing, and prioritization decisions.
• Maintain clear, up-to-date documentation of discovery outcomes, decisions, and rationale for future reference.
• Coordinate with other Product Owners/PMs across parallel workstreams to flag dependencies and avoid conflicting priorities.

Working with the Business Analyst
This Product Manager role is supported by a dedicated Business Analyst on the same initiative, and the two roles are complementary, not overlapping:
• The Product Manager owns the discovery-to-Epic layer: running discovery sessions, scoping and prioritizing Epics, clearing blockers and dependencies, and reporting status to PMs and stakeholders. 
• The Product Manager hands off well-formed Epics to the Business Analyst for story-level breakdown, and relies on the Business Analyst to flag story-level issues that may need Epic-level decisions or stakeholder escalation.

Required Qualifications
• 5+ years of experience as a Product Manager, Business Analyst, or similar role driving requirements discovery on enterprise software delivery initiatives.
• Demonstrated experience running structured discovery sessions with business/non-technical stakeholders and translating ambiguous input into clear, actionable requirements.
• Strong working knowledge of Agile delivery practices, including Epic/Feature/Story decomposition, backlog grooming, and sprint planning.
• Proven ability to identify, escalate, and drive resolution of blockers and cross-team dependencies.
• Excellent written and verbal communication skills, with experience reporting status, risks, and dependencies to program/project management and executive stakeholders.
• Strong stakeholder management and facilitation skills, comfortable working across business and technical teams.
• Experience maintaining requirements documentation and traceability (e.g., trackers, requirement docs, backlog tools such as Jira or Azure DevOps).

Preferred Qualifications
• Experience in regulated, compliance-driven, or process-intensive domains.
• Agile certifications such as CSPO, PSPO, or SAFe Product Owner/Manager preferred.
• Prior experience supporting AI/automation-enabled delivery initiatives or intake/case-management systems.
• Experience working alongside a Business Analyst or in a hybrid BA/PO capacity, moving fluidly between discovery and backlog ownership.

What Success Looks Like
• Discovery sessions produce clear, well-structured Epics that delivery teams can act on without repeated clarification.
• Blockers and gaps are surfaced early and resolved within agreed timelines, rather than discovered mid-delivery.
• PMs and program stakeholders have consistent, timely visibility into status, risk, and dependencies.
• Business stakeholders trust the Product Manager as the single source of truth for scope and prioritization decisions.