Luxury Wellness Operations Manager

Lead operational excellence at AIRE Toronto through team leadership and guest satisfaction in the city’s historic Fashion District. Coordinate daily operations across departments.As Operations Manager, you will guide complex operations at AIRE Ancient Baths, a luxury wellness brand. You will manage department heads, maintain service protocols, and use operational reports and KPIs for decisions. The role supports team development and consistent guest experiences.Key Responsibilities:
Coordinate daily activities across all departmentsMaintain brand policies, procedures, and service protocolsMonitor KPIs and operational reports for decisionsOversee health, safety, compliance, and quality assuranceManage complex service incidents and guest escalationsRequirements:
Bachelor’s degree in hospitality, tourism, or businessThree-plus years leading complex hospitality or wellness operationsThree-plus years managing teams across multiple departmentsExperience interpreting reports and making data-based decisionsExperience managing customer satisfaction, inventory, vendors, and quality assuranceBring luxury wellness operations, team development, and guest service leadership to AIRE’s Toronto location.
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