Senior Group Benefits Training Lead

Lead group benefits training and client escalations at Desjardins, using advanced benefits knowledge and sound operational decisions. This hybrid role connects service and operations.As Senior Benefits Training Coordinator, you oversee service representatives focused on proactive, positive client communications. You support planning, train Senior Group service representatives, handle complex groups, and help deliver the unit’s service offer. The position also contributes to strategic initiatives, process development, and operational results.Key Responsibilities:
Organize team work and support operational planningHelp define and execute the unit’s service offerTrain Senior Group service representatives against targetsHandle complex groups and provide trainingManage escalations and develop client solutionsRequirements:
Bachelor’s degree in a related fieldSeven years of relevant experience minimumTwo years managing or training and coachingAdvanced knowledge of group benefitsExpert English proficiency for required interactionsUse group benefits expertise, training leadership, and operational judgment to advance Desjardins service results across teams.
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