Director of Operations

Welcome to Foss Group of Companies — Where Values Drive Everything We Do  

For over 60 years, the Foss Group of Companies has been a leader in the automotive industry, home to two trusted brands: Roy Foss and Foss National Leasing. Our success is driven by our incredible team. These are dedicated and passionate individuals who embody our core values daily, building a reputation for excellence in retail, fleet, service, and innovation.

At Foss Group of Companies, we are guided by five principles:

• Glad to be here – We show up with positivity and pride.  

• Sweat the small stuff – Details matter, and we get them right.  

• Show up for each other – We succeed as a team.  

• Walk the talk – We lead by example.  

• Set the standard – We raise the bar.  

We are proud of the long-standing relationships we've built with our clients, customers, and our team members. When you join Foss Group of Companies, you're joining a company that leads with heart, acts with integrity, and invests in your growth. If you want a workplace where your impact is celebrated, you've found your next move.

Salary Range: $100,000 - $125,000/year

About the Opportunity

Foss National Leasing is seeking a dynamic, practical and results-focused Director of Operations to lead Fleet Operations, Purchasing and Remarketing.

This newly dedicated leadership role is accountable for service execution, productivity, quality, cost management, process improvement, team development and financial outcomes.

The successful candidate will be a builder of scalable operating processes and strong leaders. The Director of Operations will strengthen day-to-day execution while preparing the organization for continued growth, increasing operational complexity and new strategic opportunities.

What You Will Do

· Provide overall leadership for Fleet Operations, Purchasing and Remarketing, with clear accountability for service levels, productivity, quality and cost.

· Establish operating standards, performance measures and management routines that improve visibility, consistency and accountability.

· Assess current workflows and lead measurable process improvements that increase capacity, reduce rework and support sustainable growth.

· Build a service-oriented culture focused on customer execution, responsiveness and continuous improvement.

· Develop leaders and strengthen succession depth through role clarity, coaching, performance feedback and documented development plans.

· Own operational processes and ensure effective business adoption of new systems, tools and ways of working.

· Lead operational readiness for strategic initiatives and partnerships, including process, people and service requirements.

Your First-Year Focus

· Build a fact-based baseline of productivity, service, cost, process performance and team capability during the first 90 days.

· Develop and secure approval for a prioritized operational improvement roadmap with clear owners, measures and timing.

· Deliver early service and process improvements while creating a disciplined approach to tracking measurable benefits.

· Identify and develop emerging leaders within the operational functions.

What You Bring

· Progressive senior operations leadership experience in a complex, customer-focused environment. Fleet management, vehicle leasing or automotive experience is strongly preferred.

· Demonstrated success leading operational transformation and delivering measurable improvements in service, productivity, quality, cost or financial contribution.

· Experience leading multiple operational functions and building scalable processes, controls and performance-management practices.

· Strong people-leadership skills, including coaching managers, setting expectations, building accountability and developing future leaders.

· Working knowledge of fleet operations, purchasing and/or vehicle remarketing, with the ability to connect operational decisions to customer and financial outcomes.

· Sound business judgment, financial acumen and the ability to translate analysis into practical action.

· Clear executive-level communication and the ability to work effectively across functions.

· University degree or an equivalent combination of education and relevant leadership experience.

What We Offer:  

· Competitive compensation and benefits package.

· Employee team building and social events.

· Learning and development programs for all team members. 

· Growth potential within our organization. 

· Employee discount programs.

· Foss purchase and service program.

· Employee referral and recognition programs.

Our Commitment to Equal Opportunity

At Foss Group of Companies, we are dedicated to creating a workplace where everyone feels welcome and has the opportunity to thrive. We believe that a diverse and inclusive team is not only our strength, but it also drives innovation and helps us better serve our customers and community.

We are proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, or disability. Our commitment to equal opportunity extends to all aspects of employment, including hiring, training, promotion, compensation, and benefits.

Foss Group of Companies is committed to providing an inclusive, accessible work environment. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

We are committed to fostering a culture of fairness, equity, and respect for every employee and applicant.

Should you have any questions or concerns, you can reach out to Voir email sur fossgroup.hr4.ca.