Enterprise Customer Success Manager

Enterprise Customer Success Managers at BeyondTrust drive measurable outcomes through product adoption, executive engagement, and strategic account health management. This position supports remote work from Canada or the United States.You will guide the customer journey from purchase through realized value for BeyondTrust’s largest customers. The work includes success planning, usage analysis, risk mitigation, and collaboration across Sales, Renewals, Services, Support, and Product. You will advise security and IT leadership while developing strong product knowledge.Key Responsibilities:
Agree measurable outcomes and track evidence of delivered valueBuild outcome-based success plans with milestones and ownersDrive adoption using entitlement, usage, and customer dataMonitor account health and lead risk remediationLead executive reviews, escalations, and cross-functional coordinationRequirements:
Two or more years managing enterprise customers post-saleExperience driving adoption and measurable customer outcomesSuccess planning, health scoring, and usage analysis experienceCredibility with senior stakeholders during success reviewsExcellent communication translating technical details into business valueBring enterprise customer success, cybersecurity interest, and outcome management skills to BeyondTrust’s identity security customers remotely.
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