GROUP 11 - LOCAL AREA NETWORK ADMINISTRATOR - SECONDARY SCHOOL (EXTERNAL)

Job Details

The Durham District School Board acknowledges that many Indigenous Nations have longstanding relationships, both historic and modern, with the territories upon which our school board and schools are located. Today, this area is home to many Indigenous peoples from across Turtle Island. We acknowledge that the Durham Region forms a part of the traditional and treaty territory of the Mississaugas of Scugog Island First Nation, the Mississauga Peoples and the treaty territory of the Chippewas of Georgina Island First Nation. It is on these ancestral and treaty lands that we teach, live and learn.

This statement was co-created in partnership with the Mississaugas of Scugog Island First Nation and the Chippewas of Georgina Island.

Job Summary:

The School LAN Technician reports to the Team Leader- Client Services and takes direction from the school Principal. They are responsible for school based technical support for the school in which they are assigned. They are the first point of contact for service requests, primary level change requests and for users experiencing disruption in service locally.

Major Duties:

• Responsible for being a collaborative and supportive team player focused on continuous improvement
• Collaborate with other technical teams to expedite resolution of technical issues
• Effectively communicate concerns and issues that may impact other sites
• Participate in regular central IT coordination and training sessions
• Recommend procedure modifications or improvements to the Team Leader - Client services
• Develop end user capacity to resolve common and simple recurring issues through effective communication and support with a focus on Information Security
• First point of contact for services requests, primary level change requests and for users experiencing disruption in service
• Demonstrate ability to meet deadlines and handle stressful situations in a professional manner in a dynamic working environment
• Monitor and respond to assigned help tickets, update help ticket details and close resolved help tickets as per SLAs
• Escalate unresolved issues to the next level of support as required
• Responsible for logistics of and tracking of computer assets in their assigned school
• Support applications and hardware including desktops, laptops, mobile devices, interactive whiteboards, projectors and specialized technologies
• In collaboration with the IT Network and Security team, resolve connectivity and networking issues
• School Lan Technician may be deployed to other school locations in emergent situations to offer technical assistance
• Provide technical support for teaching staff in their use of technology as a part of their professional practices (e.g. Data projectors, network access, ReportCard and progress reports)
• Working with and supporting the office staff through expertise in technical clerical tools (e.g. School website, School Cash One Line, Smartfind Express, etc.)
• Other duties as assigned

Qualifications:

1. Two year Community College program in computer related studies, or equivalent combination of experience and education
2. Valid driver's licence and access to own vehicle with the ability to transport equipment as required
3. A+ certification or equivalent
4. Desirable certification : CompTIA, ITIL, Microsoft, Cloud and Security
5. Proven working experience in providing end user technical support
6. Strong communication and interpersonal skills
7. Proven troubleshooting, problem solving, organizational and multi-tasking skills
8. Experience with help desk software (e.g. Service Now) and using remote control application

ADDITIONAL INFORMATION : This is a 17.5 hour per week, 10 month, permanent position.

Equity and Inclusion

The Durham District School Board recognizes Indigenous rights are distinct. In the exercise of those rights, Indigenous staff and students shall not be subjected to actions with the aim or effect of depriving these distinct rights.

The DDSB is dedicated to creating a welcoming and inclusive environment for all. We are committed to reflecting the diverse communities we serve and encourage applications from candidates who bring a variety of experiences and backgrounds. We adhere to fair, transparent hiring practices and are committed to equity and accessibility throughout the recruitment process. If you need accommodation during the application process, please let us know, and we will work with you to meet your needs.

Ignite Your Career

At the Durham District School Board (DDSB), we inspire the lives of over 80,000 students. Our diverse communities are places where your impact will be felt every day.

Picture yourself in a workplace where your ideas are celebrated, and your growth is a top priority. Here, collaboration and innovation thrive. Whether you're directly inspiring young minds or providing essential support behind the scenes, your contributions will have a meaningful impact on students and the community.

We welcome you to bring your experiences, your passions, and your talents to our inclusive community. Join us and be part of a team that values your well-being as much as your contributions. Ignite your potential at DDSB and help us make a difference, one student at a time.