Director, Client Delivery & Strategic Growth

Chrono Innovation is a fast-growing tech startup that provides a cutting-edge solution to help people manage their time more effectively. Our platform, Chrono Platform, is designed to optimize productivity and streamline workflows by automating time-tracking and task management.
At Chrono, we arm upstarts with the tools to adapt and thrive quicker.THE CHRONO APPROACHWe’re here for when our partners need a fresh perspective, an ambitious advantage and a strong, wise ally to set them up for success.We deliver innovative and creative solutions so our partners can remain focused, nimble and daring. We earn the trust of our partners through transparency, honesty and reliable delivery.WE VALUEPeople :Our clients aren’t clients, they’re our partners. They’re people with whom we build meaningful, mutually beneficial long-term relationships.We earn the trust of our partners through transparency, honesty, and reliable delivery. To nurture the relationship, we get to know them as people — through natural conversation, we learn about them and their lives.Clarity :We rely on clarity to strengthen our partnerships. We keep our partners informed every step of the way — they’re never left wondering about the state of their initiatives.OUR SERVICESProduct DevelopmentSoftware EngineeringGrowth & AccelerationSoftware talent hiringOUR PRODUCTRole
As a
Director of Client Delivery & Success
, you will be accountable for portfolio performance, client trust, and commercial sustainability across all service engagements.You will lead the Project Management function and ensure predictable, high-quality delivery across multiple concurrent programs. Acting as the executive liaison for strategic accounts, you will build long-term client partnerships while safeguarding delivery governance, profitability, and operational discipline.You will work closely with Engineering, Operations, and Sales to:Ensure alignment between client expectations, delivery feasibility, and business objectivesMaintain full portfolio visibility and proactively manage riskProtect delivery margins while driving predictable outcomesEnable account growth and long-term retentionThis role sits at the intersection of
client strategy, delivery governance, and commercial performance
, with direct impact on Chrono’s scalability and reputation.
Key Responsibilities
Chrono Innovation is looking for a
Director of Client Delivery & Success
who will:
Client Leadership & Executive PartnershipBuild and maintain trusted executive-level relationships with key clientsAct as executive sponsor for strategic accountsLead QBRs and governance forums to ensure alignment and transparencyProtect and strengthen long-term client partnershipsOwn full portfolio visibility across accounts, priorities, and delivery healthDefine and enforce delivery frameworks, KPIs, and operating cadenceEnsure consistent standards in reporting, forecasting, and execution disciplineDrive predictable outcomes across multiple concurrent programsCommercial & Profitability OwnershipOwn delivery profitability (burn vs. budget, margin control, trade-offs)Make structured decisions balancing client satisfaction and financial sustainabilityEnsure scope alignment and commercial discipline across engagementsRisk Management & Escalation LeadershipIdentify delivery and client risks earlyLead mitigation strategies and executive escalations when requiredProtect client trust during complex or high-pressure situationsCross-Functional AlignmentCollaborate with the Director of Engineering & Delivery on capacity trade-offs and feasibilityAlign with Product and Operations to ensure cohesive executionTranslate executive strategy into operational delivery plansAccount Growth & RetentionIdentify expansion opportunities in partnership with SalesOversee account health tracking and renewal strategyDrive long-term value creation within strategic accountsPM Leadership & Organizational MaturityLead, coach, and elevate the Project Management functionStrengthen delivery discipline, forecasting accuracy, and operational maturityBuild scalable systems and processes to support Chrono’s growthQualifications
8+ years of experience in software delivery, program management, or client-facing leadership rolesProven experience leading portfolio-level delivery across multiple concurrent programsStrong background in client-facing environments, ideally within consulting or services-based organizationsDemonstrated ownership of delivery governance, operational cadence, and performance metricsExperience managing commercial aspects of delivery (burn vs. budget, trade-offs, margin control)Experience leading and developing Project Managers or delivery teamsStrong understanding of software development lifecycles and engineering constraintsExperience collaborating closely with technical leadership on feasibility and capacity alignmentWe are looking for someone who:Thinks at the portfolio level, not just the project levelBalances client trust with commercial disciplineCommunicates clearly and confidently at the executive levelLeads with structure, predictability, and accountabilityProactively identifies risk and drives resolutionBuilds scalable systems that support growthThrives in a fast-moving, scale-up environment
Technical Environment (Context)
You will work in teams building solutions using:TypeScript / Node.NETReact / VueREST APIsCloud-native and CI/CD environmentsAI: Claude Code / Claude /Chatgpt
While this is not a hands-on engineering role, the
Director of Client Delivery & Success
must:Understand modern web application architecture and delivery constraintsBe comfortable discussing technical feasibility and trade-offs with Engineering leadershipInterpret delivery risks related to scalability, integrations, and release cyclesAlign client expectations with technical realitiesA strong understanding of Agile software delivery environments and cross-functional collaboration between Product, Engineering, and Delivery teams is essential.Internal Tools
SlackGithubGoogle Workspace
Job Type: Full-time, PermanentYou are a good fit if
You set the standard for delivery excellence.You have led complex service portfolios and understand that exceptional client experience is built on structure, discipline, and executive-level clarity. You don’t simply manage projects, you orchestrate performance across teams, accounts, and stakeholders.You are trusted by executives.
You communicate with precision, navigate complexity with confidence, and make difficult trade-offs without compromising long-term relationships.You bring operational rigor.
You design governance frameworks, establish strong delivery cadence, and ensure visibility across portfolio health, risk, and profitability. Predictability is not an aspiration for you — it is a non-negotiable.You elevate people.
You coach Project Managers toward higher standards, hold teams accountable, and build a culture where ownership and delivery excellence are embedded.You anticipate risk before it becomes visible.
You protect client trust, margins, and delivery stability through disciplined oversight and decisive leadership.Above all, you believe that excellence in client delivery is a competitive advantage and you are motivated to build an organization where performance, trust, and commercial sustainability reinforce one another.Working at Chrono Innovation
At Chrono Innovation, we invest in employee wellness. Working with us includes:Flexible schedule with a hybrid work model (3 days per week in the office).Offices in Griffintown’s vibrant neighborhood, with a bright, open-space work environment.Personalized collective insurance coverage.24/7 physical and psychological telemedicine for you and your family.Access to the
ChronoCare
well-being program.Paid training and courses through the
Chrono University
program.Opportunities to develop new skill sets and grow your careerRegistered Retirement Savings Plan (
RRSP
) and Registered Education Savings Plan (
RESP
) options.
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