Senior Manager - Disclosure Transformation & Controls

Job DescriptionThe Senior Manager of Document and Disclosures Strategy & Control Development leads the design, implementation, and governance of PBI's document management and disclosure control framework. This role ensures compliance, operational efficiency, and risk mitigation across PBI's documentation and regulatory disclosure processes, while driving strategic modernization, client experience enhancement, and organizational harmonization. The Senior Manager balances control rigor with digitization opportunities and client-centric innovation.
What will you do?Strategic Vision & Modernization
Develop a forward-looking document and disclosure strategy that anticipates regulatory evolution, market trends, and technological advancement
Identify and evaluate digitization opportunities to enhance client experience, reduce operational friction, and improve efficiency
Lead transformation initiatives that leverage digital tools, automation, and modern platforms to modernize document and disclosure workflows
Balance regulatory compliance requirements with client experience objectives
Harmonization & Standardization
Drive harmonization of document and disclosure practices across PBI business lines (personal banking, payments, savings and investments)
Consolidate redundant processes and eliminate inconsistencies in documentation standards and control requirements
Collaborate with the product teams to identify opportunities for process convergence and operational efficiency
Control Development & Implementation
Build and enhance internal control systems for document management and regulatory disclosures across PBI business lines
Design controls that embed client-centric principles and digitization capabilities into core processes
Establish control testing protocols and remediation processes addressing key risks in client interactions, account servicing, and investment transactions
Ensure controls address client protection, suitability documentation, know-your-client (KYC), and anti-money laundering (AML) requirements
Client Experience & Digital Strategy
Champion client-first approaches to document delivery, disclosure formats, and interaction channels
Evaluate digital disclosure solutions (e.G., eSign, digital statements, online account documentation) that improve accessibility and convenience
Partner with digital transformation teams to ensure document strategies align with omnichannel client engagement initiatives
Assess opportunities for self-service documentation and streamlined client onboarding through digital tools
Regulatory & Compliance Leadership
Monitor evolving regulatory requirements affecting PBI's document and disclosure practices (e.G., FCAC, CIRO, provincial regulators, privacy and accessibility regulations)
Ensure PBI meets all disclosure obligations under applicable securities, banking, and privacy regulations
Collaborate with Compliance, Legal, and Risk teams to interpret and implement regulatory requirements
Proactively identify emerging compliance risks and opportunities related to digitization and disclosure modernization
Governance & Oversight
Lead governance structures within PBI including committees, working groups, and cross-functional teams
Provide executive reporting to PBI leadership on control effectiveness, compliance status, emerging risks, and digitization progress
Establish metrics and KPIs to measure control maturity, client satisfaction, operational efficiency, and digital adoption
Monitor harmonization outcomes and identify opportunities for continuous improvement
Stakeholder Management
Partner with PBI business units, client-facing teams, digital transformation, legal, compliance, internal audit, and IT
Communicate policy changes, digitization opportunities, and harmonization initiatives to stakeholders across PBI
Support organizational change management initiatives within PBI, building engagement around modernization benefits
Engage with technology partners and vendors to evaluate emerging solutions in document management and digital disclosure
General:
Supports transformation efforts across PBI’s risk operating model.
Works with control owners to meet delivery timelines.
Assists in driving stakeholders to resolve issues cited by regulators or identified by internal audit.
Helps implement updated standards and processes in PBI operating practices.
What do you need to succeed?Must Have:
Minimum of 10 years of relevant experience, including leadership of governance, risk, and compliance transformation
Undergraduate degree
Experience developing and scaling large programs
Strong program management experience
Superior written and verbal communication skills for senior audiences
Nice to Have:
Deep knowledge of banking risk and compliance
Advanced education in business or law
What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Job SkillsBusiness Performance Management, Investment Banking Analysis, Investment Economics, Investment Management Systems, Investment Performance Measurement, Investment Risk, Investment Risk Management, Market Risk, Operational Risks, Performance Management (PM), Quality Management, Risk Management, Standard Operating Procedure (SOP)
Additional Job DetailsAddress:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-11-05
Application Deadline:
2026-11-20
Note:
Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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