Director Digital Storefront Analytics

Manulife

Lead Manulife’s Digital Storefront analytics strategy in a hybrid Toronto role requiring Power BI expertise and performance measurement leadership.As Director, Digital Storefront Performance & Insights, you will define success measures and guide enterprise performance intelligence. You will shape KPI frameworks, connect data sources, and lead reporting across Global and Segment teams. The work spans customer journeys, conversion, accessibility, site health, application monitoring, and AI-enabled transformation.Key Responsibilities:
Define measurement strategy, KPI frameworks, baselines, targets, and reporting standardsLead integrated analytics, measurement, reporting, and performance intelligence capabilitiesOwn the centralized Power BI dashboard and reporting roadmapOversee launch hypercare, performance issues, anomalies, and optimization opportunitiesDeliver executive reporting and communicate Digital Storefront value creationRequirements:
Extensive digital analytics, performance measurement, and business intelligence experienceAdvanced hands-on Power BI, data modeling, DAX, and integration expertiseExperience leading analytics or performance management teams strategically and operationallyStrong enterprise data architecture, pipelines, and business intelligence acumenExceptional analytical thinking, stakeholder influence, and executive storytellingApply digital analytics, Power BI, AI, and strategic reporting expertise to advance Manulife’s Global Digital Storefront performance.
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