Supervisor, Quality Assurance
StarTech.com
StarTech.com is seeking an experienced and strategic Supervisor, Quality Assurance, to lead and evolve our quality assurance practice within the Information Technology department. Reporting to the Manager, Application Development, this role is instrumental in ensuring the reliability, sustainability, and integrity of our software systems.
The successful candidate will be responsible for shaping and executing a comprehensive quality strategy that spans all areas of IT, including custom development, enterprise platforms, and understanding infrastructure. This is a key leadership role that requires a strong understanding of QA methodologies, automation frameworks, and cross-functional collaboration to ensure reliable, high-quality technology delivery across the organization.
What you will be responsible for:
- Quality strategy & roadmap: Build on current assets; phase in incremental, risk-based suites and release gates.
- People & practice leadership: Mentor QA analysts and SDETs; embed a quality-first mindset across Engineering, Product, and Release teams.
- Automation & shift-left: Enhance existing frameworks; integrate them more deeply into Azure DevOps and add complementary tools or SaaS solutions where they add clear value.
- Metrics & insight: Refine KPI dashboards (defect-escape rate, coverage, MTTD/MTTR) to keep decisions data-driven.
- Environment & data stewardship: Maintain version-aligned test environments and repeatable data provisioning for rapid feedback cycles.
Essential Qualifications:
- Post-secondary degree/diploma in Computer Science, Engineering, or related field.
- 8 + years in Software QA with 3 + years leading QA/SDET teams.
- Demonstrated success evolving automation and processes in enterprise environments (ERP/CRM, cloud microservices).
- Designing QA roadmaps that evolve existing practices.
- Enhancing automation frameworks and integrating them into Azure DevOps (or comparable CI/CD).
- Risk-based planning, exploratory testing, BDD/TDD, root-cause analysis.
- Testing large ERP/CRM platforms (Dynamics 365, SAP, Oracle) and their integrations.
- Data-driven decision making and KPI storytelling.
Preferred Qualifications:
- Fluency in .NET/C# and Azure services (Functions, Service Bus, SQL/Cosmos DB).
- Experience with Kentico or similar CMS/e-commerce platforms.
- Performance, security, or accessibility testing depth.
- Certifications such as ISTQB Advanced Test Manager, Microsoft Certified: Azure DevOps Engineer, PMI-ACP.
Benefits & Perks:
- Comprehensive Benefit Plan and RRSP Matching
- Competitive Vacation Policy
- Wellness Program
- Training and Development Program
- Paid Charity Day and Regular Company Fun Events
- StarTech.com Product Discount
- Bonus Plan
About us
We are in the business of human-centered experiences starting with yours. We believe delivering on our promise of "hard-to-find, made easy" begins with an employee experience founded in opportunity, teamwork, empowerment, and curious minds always asking what if. Not only does our commitment to the exceptional deepen relationships with our partners and customers, it also ignites connection within our team.
Born and raised in London, Ontario, Canada and now taking on the world, we are a vibrant and growing tech company with a proven track-record of success. StarTech.com makes it easy for IT professionals around the globe to identify, find, get and use the hard-to-find connectivity parts they need to enable and enhance their technology solutions.
Operating in 26 countries globally, we are proud to be included as one of Canada's Best Managed Companies for 2025 and for the 15th consecutive year. In 2022, StarTech.com was proud to be included in Financial Post's FP500, a ranking of Canada's largest corporations based on revenue. We are honoured to be named by Kincentric in 2019 as one of Canada’s “Best Employers” as well as “one of Canada’s fastest growing companies” for a ninth year in a row by “Profit 500”.
StarTech.com is an Equal Opportunity Employer . In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, StarTech.com will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
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