Facilitateur
$28.84 per hourFull-time
GardaWorld
Job Responsibility:
V ous adorez le service à la clientèle ? Vous parlez couramment langlais et le français ? Si en plus votre objectif est de faire carrière dans une entreprise formidable, GardaWorld est lendroit quil vous faut. Joignez-vous à notre équipe diversifiée de gens passionnés et engagez-vous dans un parcours qui vous permettra de vous développer tant sur le plan personnel que professionnel.En tant que facilitateur, vous offrirez un service à la clientèle bilingue auprès des passagers qui ont besoin dune assistance supplémentaire tout au long du processus de contrôle. Vous recevrez une formation approfondie sur les procédures de contrôle préembarquement ainsi que sur les situations de contrôle particulières. Responsabilités Du Poste De Facilitateur - Fournir un niveau élevé de service à la clientèle au public voyageur.
- Dialoguer avec les passagers et offrir de laide à ceux qui ont besoin dun soutien en raison dune perte daudition, dune perte de vision, dune mobilité réduite, etc.
- Sur demande, accompagner les passagers lors du contrôle, les aider avec leurs effets personnels et leur expliquer la procédure.
- Expliquer les possibilités offertes au passager pour le contrôle de sa personne et de ses équipements médicaux, ainsi que de tout objet culturel ou religieux sensible.
- Fournir des informations sur la signalisation réglementaire de lACSTA aux passagers malvoyants (à laide du livret de communication tactile de lACSTA).
- Travailler en étroite collaboration avec les agents de contrôle et assurer la liaison avec les intervenants de première ligne afin dassurer aux passagers un service à la clientèle exceptionnel.
- Intervenir de manière proactive en cas de besoin, que ce soit dans la file dattente ou sur la ligne de contrôle.
- Maintenir à jour ses connaissances sur les enjeux et les initiatives liés au handicap, en particulier dans le secteur des transports (par exemple, le programme Sunflower Lanyard pour les personnes souffrant de handicaps invisibles).
Qualifications Du Facilitateur - Formation postsecondaire ou expérience professionnelle équivalente.
- Empathie, écoute active et sens du service à la clientèle.
- Un minimum de 1 à 3 ans dexpérience dans le domaine du service à la clientèle.
- Capacité de communiquer couramment, clairement et efficacement en français et en anglais.
- Capacité de sadapter aux besoins/situations des clients, de fournir des solutions ou des alternatives appropriées.
- Capacité de fournir un soutien physique aux passagers à mobilité réduite, sur demande.
- Capacité de rester debout et de marcher pendant de longues périodes.
Détails De Lemploi - Taux: 28.84 $/heure
- Type demploi : Temps plein (syndiqu é)
- Emplacement : Halifax, NE
Si vous êtes prêt à retrousser vos manches et à vous lancer dans une carrière passionnante, nous voulons vous entendre ! Postulez dès maintenant, et bâtissons ensemble quelque chose de fantastique.
Vacancy posted 5 hours ago
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