People Relations Operations Manager

Shape People Relations operations through case trends, workflow improvements, and responsible technology use at Westland’s hybrid Surrey office.As Manager, People Relations, you will lead the team while improving how workplace relations services are delivered. You will strengthen intake, triage, escalation, documentation, tools, and resources. Your work will use data, automation, and AI to inform prevention strategies and improve service quality.Key Responsibilities:
Set priorities and manage workloads for consistent service deliveryAnalyze case trends to identify root causes and risksRecommend prevention strategies and inform business prioritiesStreamline workflows using technology, automation, and AIImprove People Relations processes, resources, and documentation standardsRequirements:
Progressive employee relations experience of ten or more yearsAt least three years managing an employee relations or HR teamExperience improving processes, service delivery, or workflow outcomesStrong leadership, coaching, prioritization, and team-building skillsBachelor’s degree in Human Resources, Labour Relations, Business, or LawUse data-informed process improvement, technology, and team leadership to strengthen Westland’s People Relations practice in Surrey.
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