Enterprise Customer Success Manager

Enterprise customer success leadership and project management define this remote Axon role, serving customers across Canada’s West Coast with 25–35% travel.As Customer Success Manager, you will build strategic partnerships with larger customers and guide their use of Axon products. You will understand workflows, organizational structures, and requirements while coordinating Sales, Professional Services, Support, Legal, and Product. Your work supports adoption, operational goals, and customer value.Key Responsibilities:
Build trusted partnerships with command staff, procurement, and training leadsFacilitate executive business reviews and annual return-on-investment conversationsCreate success plans and document progress toward customer goalsCoordinate critical escalations across internal teams and customersCollect feedback to influence product roadmaps and servicesRequirements:
Bachelor's degree or equivalent work experienceFive-plus years in customer-facing rolesThree-plus years serving enterprise-level customersStrong project management and organizational skillsExperience analyzing product adoption and engagement dataApply enterprise customer success, project management, and communication expertise to help Axon customers realize product value.
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